Hi,
I am seeing high latency and packet loss, both wired and wireless connections. Frequently wireless devices drop their connection and then fail to reconnect (something about an IP config error).
I was a part of the virgin pod trials but i have turned the power off on my pod (as it was causing ssid issues and router updates / hangs)
the log on my router presently has frequent errors like the ones below:
13/06/2021 22:29:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 21:03:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
a ping test from the router settings screen to google.com returned:
PING google.com (142.250.187.206): 64 data bytes
72 bytes from 142.250.187.206: seq=0 ttl=117 time=20.000 ms
72 bytes from 142.250.187.206: seq=1 ttl=117 time=10.000 ms
72 bytes from 142.250.187.206: seq=2 ttl=117 time=6010.000 ms
72 bytes from 142.250.187.206: seq=3 ttl=117 time=13560.000 ms
--- google.com ping statistics ---
10 packets transmitted, 4 packets received, 60% packet loss
round-trip min/avg/max = 10.000/4900.000/13560.000 ms
Virgin's automatic checks don't find ay issues and though my area seems to frequently have issues (status page says there's issues in my area about an hour after issues occur) there are presently no errors in my postcode area.
The ping results are from the router - i've been having issues with both wired and wireless connections (dropped / slow connections) so am leaning towards this being a virgin side / router side issue as opposed to an issue with my devices - speed tests frequently hang around the 1mbps mark though most of the time they hover at 100mbps (which is what I pay for) and often wifi hovers at 50mbps, not ideal but i understand wifi isn't always the best of connections.
I do have a network switch in the mix for some of my connections.
I called Virgin's technical support up and they suggested that as the router only has 4 ethernet ports any usage involving a switch is expected to have packet losses
now i don't know much about network setups but has any got any suggestions? I do have a high number of devices (not all connected simultaneously but i do have smart devices so there's around 20 devices that would be pinging the router - and i do have two of the ethernet ports constantly active (one to a network switch and another to a powerline adapter)
would putting the router into modem mode and using a third party router make any difference in theory? if so, does anyone have suggestions for a router (ideally one that takes a SIM card as a backup) or would the hub's limitation still be an underlying issue?
Thank you
lukman