help please, 1GB broadband very slow

[thealarman]

i had 1gb fibre installed a few weeks ago. utter rubbish, its no faster than it was before,  its actually slower.

the first hub5 they sent me out had a fault on it, virgin was unable to see the speeds i was getting at the router, so they sent me out a second one.

i fitted the second hub,  on a wifi connection i'm able to see a 600mb on the speed test sites, sam knows says it well over 1GB at the router and 600mb at my laptop.

but when i do the same test on my PC (hard wired with cat6) i only get 300mb. now i have a 1gb network connection in my PC and i have recently fitted a 2.5GB card in the computer, this did not improve the download speed.

i had the VM engineer out today and he replaced the F connector on the end of my coax and the 2 splitters on the property, He also moved me to a better connection point in the cab box up the road.

none of this has made any difference to my internet speed. 

when i was paying for 100mb i got 100mb

when i had 350mb i got 350mb

when i had 500mb i only got 300mb

and now i have 1GB i still only get 300mb.  its as if the router is bottle necking the bandwidth on the hard wired network ports.

I have never heard of a system where the WIFI is faster than the Ethernet before.

can anyone help before i pull all my hair out?

[Client62]

The PC may not drawing data any faster than you are seeing reported by speed tests.

Boot the PC into Safe Mode + Networking and re-try the speed tests.

If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed.

[legacy1]

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@thealarman wrote:

I have never heard of a system where the WIFI is faster than the Ethernet before.

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Does seem odd and on the same laptop....try hub in modem mode.

[thealarman]

Hi Client62, yes you was right, and thanks, it has jumped from 300mb to 900mb on a ethernet connection when in safe mode.

so can you give me any idea what might be causing the issue? I'm running windows 10, i really want to avoid doing a fresh install if i can help it, 

[jbrennand]

Antiviral software is often the culprit for reducing speeds. If you are using it - switch it all off and test whilst its disabled

[superloopy]

Its not a Dell product youre using is it?

[Chris_W1]

Hi thealarman, thanks for the message and welcome to the forums.  

I am sorry to hear that the broadband speeds were running low. 

I can see that this has now been resolved with the help of the community. 

Can you confirm how the test went when the antivirus was switched off?

Kind regards, Chris. 

[thealarman]

yes its a Dell Optiplex 7010, I7, 1GB SSD 2.5gb network card 32GB of RAM. would that cause a issue?

[thealarman]

Chris, sorry i have been very busy for a while, but i will dissable the antivirus and give it another go. I'm using Avast antivirus, full version

[carl_pearce]

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@thealarman wrote:

Chris, sorry i have been very busy for a while, but i will dissable the antivirus and give it another go. I'm using Avast antivirus, full version

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What does this site show?

https://samknows.com/realspeed/

EDIT: Just noted you mentioned Samknows.