hey, upgraded from 600 to 1gb
for the first 10-20 mins, it runs fine and i get 950 download and 52 upload (pretty much the fastest the hub can put out to a single device)
but after a short while, my download speed is drastically cut down to 40-50mb, until i re-start the hub and the process repeats itself
any idea what could be causing this?
goes from this
the speed to the hub itself is being cut, it's not something to do with my pc (happens on phone, laptop, tv etc)
BQM, Test for outgoing ports and SSL/L2TP VPN test
sounds worth a shot, I did leave it from about midnight until 12 and was still happening, will see how it is when I'm back from work tonight 🙂 thanks
Still not working even after contacting live chat and them saying it's fine
it's down to 5mb now from 950, restart gets me 950, 10 minutes it's down to 40, then later on drops to 5
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
Paste all the hub data...
including the 3.1 channels bit
Well yes you have a few problems there.
the 3.1 download channel is at 2048 indicating some noise. It should be at 4096.
On your 3.0 channels one (channel 33) is completely dead, also indication some sort of noise.
Upload power is high but is still within spec.
Either way you are going to need an engineer visit to work out where the noise is coming from.
I'm sure virgin will be along shortly to arrange a visit.
thanks, i always post on forums as i have terrible anxiety and can't do phone calls, and live chat just said everything is fine
not sure what im looking for so appreciate the red highlighting! you're a star 🙂 will see if somebody gets in touch with me soon before i resort to a phone call
You are welcome buddy.
Keep your chin up, we'll get it fixed eventually.