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RetroPhil
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gig1 fibre super slow speed ethernet

Upgraded to Gig1 Fibre during the October lockdown but was not getting advertised speeds. 

Left it a few weeks to settle in. nothing changed. Now lockdown has lifted, I thought it would suitable to raise this issue as potentially will need an engineer onsite to solve.

"Up to" target Speed is 1000Mbps

Currently on Wifi, the hub 4 max speed is 349Mbps, where as on Etherent the max speed is 281Mbps (28% of "up to" speed for etherent) 
This is with a single device connected to the hub via ethernet cable and all other devices disabled & device less than 2m from hub for the wifi test.

I've tried running the SamKnows Real speed test but the test fails to run after connecting to my Router.

I've also tried using the Hub 4 in Modem mode but both the Etherent and Wifi speeds drop when doing so. (I had the super hub 3 previously in modem mode and had no issues with wifi or ethernet speeds on the 200Mbps package)

Any help would be greatly appreciated as I'm currently out of ideas and getting fed up paying a premium rate for a service i'm not even close to receiving. 

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Message 2 of 13
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Re: gig1 fibre super slow speed ethernet

Hub 4 downstream:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14110000001.340.4QAM2561
24190000001.540.4QAM2562
34270000001.640.4QAM2563
44350000001.840.4QAM2564
54430000002.140.4QAM2565
6451000000240.4QAM2566
74590000002.340.4QAM2567
8467000000240.9QAM2568
94750000002.140.4QAM2569
104830000002.440.4QAM25610
114910000002.140.4QAM25611
124990000002.740.4QAM25612
135070000002.440.4QAM25613
145150000002.540.4QAM25614
155230000002.440.4QAM25615
165310000002.340.9QAM25616
175390000002.240.4QAM25617
185470000002.540.4QAM25618
195550000002.440.9QAM25619
205630000002.640.4QAM25620
215710000002.740.9QAM25621
225790000002.440.4QAM25622
235870000002.640.4QAM25623
245950000002.340.4QAM25624
256030000002.140.9QAM25625
266110000002.140.4QAM25626
276190000002.140.4QAM25627
286270000002.240.4QAM25628
296350000001.840.4QAM25629
306430000001.840.4QAM25630
316510000001.439QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
4Locked40.36628700
5Locked40.36628710
6Locked40.36628700
7Locked40.36628700
8Locked40.94620900
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.36628700
19Locked40.94620900
20Locked40.36628700
21Locked40.94620900
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
25Locked40.94620900
26Locked40.36628700
27Locked40.36628720
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked38.98326100



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM1024728


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked420.4103990200

 

 

Hub 4 Upstream:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

139400000415120 KSym/sec64QAM12
24620000041.85120 KSym/sec64QAM11
35370000042.85120 KSym/sec64QAM10
46030000043.35120 KSym/sec64QAM9



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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RetroPhil
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Re: gig1 fibre super slow speed ethernet

Hub 4 Network Log:

Network Log

Time Priority Description

Fri 02/04/2021 05:28:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 02/04/2021 05:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 02/04/2021 05:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 02/04/2021 15:25:556CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/04/2021 16:13:323No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/04/2021 17:12:106CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 05/04/2021 17:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 05/04/2021 17:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 05/04/2021 22:01:076CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 06/04/2021 17:22:313No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 06/04/2021 22:57:436CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 06/04/2021 23:56:533No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 07/04/2021 02:33:176CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 09/04/2021 05:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 09/04/2021 05:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 09/04/2021 10:10:476CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 10/04/2021 02:07:463No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 10/04/2021 08:52:176CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 12/04/2021 07:10:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 12/04/2021 16:34:176CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 12/04/2021 17:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 12/04/2021 17:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 12/04/2021 18:39:486CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 13/04/2021 17:30:033No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 13/04/2021 17:59:046CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 14/04/2021 17:03:473No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 01:04:386CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 06:35:293No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:38:106CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 16/04/2021 05:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 16/04/2021 05:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 16/04/2021 16:33:526CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 18/04/2021 21:56:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 18/04/2021 23:40:316CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/04/2021 17:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/04/2021 17:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/04/2021 18:04:026CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 21/04/2021 06:27:213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 21/04/2021 07:14:316CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 23/04/2021 05:58:224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 23/04/2021 05:58:226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 23/04/2021 10:08:216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/04/2021 03:55:195MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/04/2021 04:07:365DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/04/2021 10:56:156CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/04/2021 17:51:255MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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risc19
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Message 4 of 13
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Re: gig1 fibre super slow speed ethernet

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM1024728

 

This upstream channel has the wrong modulation.

It sounds daft, but you could do a reboot or a pinhole reset to see if it will connect at the higher rate.

If it doesn't you will need an engineer to fix it.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
RetroPhil
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Message 5 of 13
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Re: gig1 fibre super slow speed ethernet

Hi Risc,  Thanks for taking the time to investigate.

I've given the Hub 4 a factory reset and the new channel modulation is below.

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096728

 

Unfortunately this hasn't made any difference to my Ethernet or Wifi speeds though.

I'll try and book an engineer to investigate further.

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risc19
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Message 6 of 13
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Re: gig1 fibre super slow speed ethernet

Hey no problem,

As long as nothing else broke, your end is looking good stats wise.

That doesn't mean there is some sort of problem in your area of course.

VM will be long at some point.

You could just try a new cat 6 ethernet cable and see if that helps.

Give SamKnows Real speed test another go via Ethernet cable?

Also setting up a BQM from thing broadband may help shed some light on what's happening.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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Richw1982
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Message 7 of 13
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Re: gig1 fibre super slow speed ethernet

Out of interest, do any passive devices (splitters/isolators etc) say 5-1000MHz on them?  all these devices should say 5-1218MHz for 1 gig to work

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Katie_WT
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Message 8 of 13
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Re: gig1 fibre super slow speed ethernet

Hi there @RetroPhil

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that  you're having some slow speeds even via Ethernet connection. 

 

I have located your account from this end and as our users have advised earlier in the thread this week your stats are looking to be ok; we have no known area issues in your region at the time of writing. 

 

We can see you rebooted within the last 24 hours; how have things been looking since your post? Any updates on what @Richw1982 has advised? 

 

Have you managed to set up a Broadband Quality Monitor at all? 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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RetroPhil
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Message 9 of 13
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Re: gig1 fibre super slow speed ethernet

I did set up a B.Q.M a while back but completely forgot about it. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b2a257385bd5d43ff759dac30cdf7da2e84b1f2b

I've checked the wall tv/internet Splitter and it doesn't have any speed markings and i'm using the Cat 6a cable which was provided alongside my old super hub 3 - as didn't get any replacements with the Hub 4. 

There hasn't been any increase/decrease in my Speeds since the Hub 4 factory reset on Tuesday unfortunately. Ethernet speeds are still terrible and much worse than Wifi even at a fair range. I get faster wifi upstairs with the router downstairs than I do via etherent.

I'm not sure what else I can try and i've tried to book an engineer through the website but it appears to be impossible. the one day i almost got through it said i had to wait 24 hours and then the next day it said my service was fine again so couldn't book..

 

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RetroPhil
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Message 10 of 13
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Re: gig1 fibre super slow speed ethernet

Reset the Hub 4 back to Router mode so I could run a Sam Knows Test again (wasn't working on Tuesday)

Looks like the Issue is not with the Line to my property but with the Hub 4 itself potentially. 

This is a single Device on the network connected to the Hub 4 via the Cat 6a Cable which came with the old Super Hub 3.

I tried a different Etherent cable and got slightly slower speeds. 

sam knows ethernet.jfif

 

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