Virgin Media Community

[charliebrown44]

Hi,

just wondering if i shall be upgraded to 100 from 50mb? i recontracted in feb 2020, i never left and have been with virgin for many years on bb and landline. i have not had email with any upgrade offer to date, i was on the 200mb speed last couple of years, before that 100mb, but due to finances i had to drop to 50mb speed back in feb this year, i wonder if i need to request it from customer services?

cheers.

[apcyberax]

you'll need to contact to get a new deal/contract

[jbrennand]

I think you should have been - have you checked to see if you have been? Switch it off for 5' then restart and leave for 5' for any updates to be applied. Then, look in the Hub settings and find the "configuration file" (or similar name) and see what the numbers are in the Upstream & Downstream "Maximum Data Transfer Rate" boxes.
Are they still in the 50's or the 100's for the downstream max rate?

[gary_dexter]

Why would you be upgraded?

[jbrennand]

Gary this why they think it should be at 100.

https://www.virginmedia.com/corporate/media-centre/press-releases/virgin-media-starts-2020-with-a-br...

[charliebrown44]

Thx for the input guys. I'll call them tomorrow to enquire. I did run a speed test which confirmed around 52Mb so not really panicking i just didn't want to miss the boat! Ha.

[jbrennand]

Whats the config file showing you ?

[charliebrown44]

John I'll see if I can check that tomorrow before I call them. It'll be a learning curve for me as i tend not to delve into hub settings, I'll take it slowly.

Thanks.