Virgin Media Community

[johnnyboy98]

hi 

My bqm meter has been showing red since yesterday and i have not rebooted the router or no drop outs. I have a lot of t3 timeouts and have called the fault line to be told that there are no reported faults in the area. 

can someone have a look at this for me and give me some advice.

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36599918	42.5	5120	32 qam	8
2	23599931	42	5120	16 qam	10
3	49600000	42.5	5120	64 qam	6
4	30099928	42.3	5120	64 qam	9
5	43099751	42.5	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	1	0

[jbrennand]

Up data not great -we need the down data too - can you do this
___________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Post all the data up here.

Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then see message 3 here…

https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p...

[Martin_N]

Hi Johnnyboy89,

Thank you for your post. I'm very sorry to hear about the issues you've had with your broadband service. 

I have taken a look on our side and I am unable to see anything that could be causing this. 

Can you confirm if you are still having the issue?

^Martin