on 27-12-2021 00:53
I’ve been having increasing issues most of this month with speed and connection, and on the 18 dec 2021 the connection deteriorated to a useless bandwidth making even the simplest of things imposable or frustratingly long or required multiple refreshes required.
I followed advice on here when I first signed up and used think-broadband quality monitoring set up. Here is the link to the quality monitor and the list of tests from when I started logging on the 21st (and remembered to log in)
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b75edd60cd53829f6b152be5ca1c116abd49faf
Throughout the week we have used reset the reboot command in the router interface, and some hard reboots at the power switch on unit, as trouble shooter has advised. We have checked all connections; all are tight and needed no adjustment. Router placement is optimal for the house construction (cast reinforced concrete, and repeater units for the one room requiring it which is a virgin box just for tv so is not important) speed was tested using 5ghz, 2.4ghz and Ethernet directly into the router with same general results. External box is untouched and unobstructed, cabinet at end of street is untouched. no road works or construction on our street. it is FttP fitted this year. its a super hub 3.0.
following is results and router information
on 27-12-2021 00:54
Identifier | Down HTTPx6 Avg | Down HTTPx6 Burst | Down HTTPx1 Avg | Down HTTPx1 Burst | Up Avg | Up Burst | Latency | "Date (RFC 2822)" | Date | Weekday | IP |
1.64E+18 | 6970 | 9470 | 6640 | 12230 | 320 | 410 | 72 | Mon, 27 Dec 2021 00:07:55 +0000 | 27/12/2021 00:07 | Mon | 81.108.2.60 |
1.64E+18 | 4980 | 6970 | 6110 | 8600 | 770 | 1030 | 121 | Mon, 27 Dec 2021 00:06:23 +0000 | 27/12/2021 00:06 | Mon | 81.108.2.60 |
1.64E+18 | 19190 | 19800 | 6300 | 7600 | 4550 | 5580 | 83 | Mon, 27 Dec 2021 00:04:24 +0000 | 27/12/2021 00:04 | Mon | 81.108.2.60 |
1.64E+18 | 1340 | 2060 | 470 | 500 | 1920 | 2510 | 58 | Sun, 26 Dec 2021 21:23:08 +0000 | 26/12/2021 21:23 | Sun | 81.108.2.60 |
1.64E+18 | 1090 | 1750 | 1490 | 1920 | 80 | 110 | 353 | Fri, 24 Dec 2021 16:12:26 +0000 | 24/12/2021 16:12 | Fri | 81.108.2.60 |
1.64E+18 | 1110 | 2400 | 1820 | 2150 | 280 | 460 | 92 | Fri, 24 Dec 2021 16:09:22 +0000 | 24/12/2021 16:09 | Fri | 81.108.2.60 |
1.64E+18 | 850 | 1250 | 10 | 10 | 130 | 170 | 477 | Thu, 23 Dec 2021 23:40:39 +0000 | 23/12/2021 23:40 | Thu | 81.108.2.60 |
1.64E+18 | 15110 | 24950 | 15890 | 28300 | 7070 | 7570 | 383 | Thu, 23 Dec 2021 01:20:38 +0000 | 23/12/2021 01:20 | Thu | 81.108.2.60 |
1.64E+18 | 1180 | 1460 | 1450 | 1760 | 220 | 320 | 112 | Wed, 22 Dec 2021 22:26:24 +0000 | 22/12/2021 22:26 | Wed | 81.108.2.60 |
1.64E+18 | 1230 | 1410 | 1330 | 1740 | 290 | 370 | 160 | Wed, 22 Dec 2021 22:24:06 +0000 | 22/12/2021 22:24 | Wed | 81.108.2.60 |
1.64E+18 | 1250 | 1940 | 1870 | 2270 | 270 | 400 | 212 | Wed, 22 Dec 2021 22:21:40 +0000 | 22/12/2021 22:21 | Wed | 81.108.2.60 |
1.64E+18 | 920 | 1190 | 1320 | 1590 | 140 | 200 | 158 | Wed, 22 Dec 2021 07:17:30 +0000 | 22/12/2021 07:17 | Wed | 81.108.2.60 |
1.64E+18 | 3270 | 4400 | 3010 | 3630 | 2240 | 2870 | 131 | Wed, 22 Dec 2021 05:48:42 +0000 | 22/12/2021 05:48 | Wed | 81.108.2.60 |
1.64E+18 | 1440 | 1660 | 1910 | 2220 | 260 | 450 | 126 | Wed, 22 Dec 2021 02:27:55 +0000 | 22/12/2021 02:27 | Wed | 81.108.2.60 |
1.64E+18 | 1100 | 1190 | 1450 | 1560 | 150 | 300 | 138 | Wed, 22 Dec 2021 02:12:41 +0000 | 22/12/2021 02:12 | Wed | 81.108.2.60 |
1.64E+18 | 1190 | 1640 | 1050 | 1440 | 330 | 490 | 124 | Wed, 22 Dec 2021 02:08:16 +0000 | 22/12/2021 02:08 | Wed | 81.108.2.60 |
1.64E+18 | 170 | 270 | 170 | 270 | 150 | 230 | 567 | Tue, 21 Dec 2021 02:07:00 +0000 | 21/12/2021 02:07 | Tue | 81.108.2.60 |
1.64E+18 | 1120 | 1480 | 1140 | 1300 | 70 | 70 | 125 | Tue, 21 Dec 2021 02:05:59 +0000 | 21/12/2021 02:05 | Tue | 81.108.2.60 |
1.64E+18 | 130 | 190 | 700 | 830 | 150 | 270 | 364 | Tue, 21 Dec 2021 02:01:22 +0000 | 21/12/2021 02:01 | Tue | 81.108.2.60 |
1.64E+18 | 1170 | 1310 | 1200 | 2020 | 10 | 170 | 499 | Tue, 21 Dec 2021 01:58:25 +0000 | 21/12/2021 01:58 | Tue | 81.108.2.60 |
1.64E+18 | 1450 | 1750 | 1370 | 1610 | 230 | 320 | 237 | Tue, 21 Dec 2021 01:44:13 +0000 | 21/12/2021 01:44 | Tue | 81.108.2.60 |
speed logs
on 27-12-2021 00:56
And here is today’s cut and paste of the router info.
| ||
| ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
Refresh data
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 3.7 | 40 | 256 qam | 9 |
2 | 211000000 | 3.9 | 40 | 256 qam | 10 |
3 | 219000000 | 3.7 | 40 | 256 qam | 11 |
4 | 227000000 | 3.5 | 40 | 256 qam | 12 |
5 | 235000000 | 3.4 | 40 | 256 qam | 13 |
6 | 243000000 | 3 | 40 | 256 qam | 14 |
7 | 251000000 | 2.9 | 40 | 256 qam | 15 |
8 | 259000000 | 2.9 | 40 | 256 qam | 16 |
9 | 267000000 | 2.5 | 40 | 256 qam | 17 |
10 | 275000000 | 2.4 | 40 | 256 qam | 18 |
11 | 283000000 | 2.5 | 40 | 256 qam | 19 |
12 | 291000000 | 2.5 | 40 | 256 qam | 20 |
13 | 299000000 | 2.7 | 40 | 256 qam | 21 |
14 | 307000000 | 3 | 40 | 256 qam | 22 |
15 | 315000000 | 2.9 | 40 | 256 qam | 23 |
16 | 323000000 | 2.7 | 40 | 256 qam | 24 |
17 | 411000000 | 2.7 | 40 | 256 qam | 25 |
18 | 419000000 | 2.7 | 40 | 256 qam | 26 |
19 | 427000000 | 2.5 | 40 | 256 qam | 27 |
20 | 435000000 | 2.7 | 40 | 256 qam | 28 |
21 | 443000000 | 2.7 | 40 | 256 qam | 29 |
22 | 451000000 | 2.5 | 40 | 256 qam | 30 |
23 | 459000000 | 2.5 | 40 | 256 qam | 31 |
24 | 467000000 | 2.7 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 5 | 0 |
2 | Locked | 40.3 | 1 | 0 |
3 | Locked | 40.9 | 5 | 0 |
4 | Locked | 40.3 | 7 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.3 | 8 | 0 |
8 | Locked | 40.9 | 5 | 0 |
9 | Locked | 40.3 | 7 | 0 |
10 | Locked | 40.3 | 7 | 0 |
11 | Locked | 40.3 | 11 | 0 |
12 | Locked | 40.3 | 14 | 0 |
13 | Locked | 40.3 | 6 | 0 |
14 | Locked | 40.9 | 12 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 1 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 40.9 | 6 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.9 | 5 | 0 |
24 | Locked | 40.3 | 0 | 0 |
Refresh data
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700000 | 32.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 33.3 | 5120 | 64 qam | 8 |
3 | 46200000 | 32.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 32.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Refresh data
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt060+voc-b.cm |
Primary Downstream Service Flow
SFID | 47904 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
on 27-12-2021 00:56
last part of info
Primary Upstream Service Flow
SFID | 47903 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time | Priority | Description |
27/12/2021 00:03:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/12/2021 21:59:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/12/2021 21:10:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 13:59:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 07:27:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2021 11:35:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2021 02:18:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2021 02:18:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2021 01:57:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 07:14:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 01:47:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 07:05:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 19:59:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2021 04:20:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 19:46:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2021 00:10:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2021 08:18:24 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/12/2021 07:30:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/12/2021 19:11:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 10:56:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 29-12-2021 00:48
on 31-12-2021 08:53
Hi torikabuto,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the broadband issue you have been having.
I have been able to locate your account and it looks as though you have spoken with another who has arranged an engineer visit.
Hopefully this will help to resolve this.
^Martin