extremely poor connection since 18th

[torikabuto]

I’ve been having increasing issues most of this month with speed and connection, and on the 18 dec 2021 the connection deteriorated to a useless bandwidth making even the simplest of things imposable or frustratingly long or required multiple refreshes required.

I followed advice on here when I first signed up and used think-broadband quality monitoring set up. Here is the link to the quality monitor and the list of tests from when I started logging on the 21st (and remembered to log in)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b75edd60cd53829f6b152be5ca1c116abd49faf 

Throughout the week we have used reset the reboot command in the router interface, and some hard reboots at the power switch on unit, as trouble shooter has advised. We have checked all connections; all are tight and needed no adjustment. Router placement is optimal for the house construction (cast reinforced concrete, and repeater units for the one room requiring it which is a virgin box just for tv so is not important) speed was tested using 5ghz, 2.4ghz and Ethernet directly into the router with same general results. External box is untouched and unobstructed, cabinet at end of street is untouched. no road works or construction on our street. it is FttP fitted this year. its a super hub 3.0.

following is results and router information

[torikabuto]

Identifier	Down HTTPx6 Avg	Down HTTPx6 Burst	Down HTTPx1 Avg	Down HTTPx1 Burst	Up Avg	Up Burst	Latency	"Date (RFC 2822)"	Date	Weekday	IP
1.64E+18	6970	9470	6640	12230	320	410	72	Mon, 27 Dec 2021 00:07:55 +0000	27/12/2021 00:07	Mon	81.108.2.60
1.64E+18	4980	6970	6110	8600	770	1030	121	Mon, 27 Dec 2021 00:06:23 +0000	27/12/2021 00:06	Mon	81.108.2.60
1.64E+18	19190	19800	6300	7600	4550	5580	83	Mon, 27 Dec 2021 00:04:24 +0000	27/12/2021 00:04	Mon	81.108.2.60
1.64E+18	1340	2060	470	500	1920	2510	58	Sun, 26 Dec 2021 21:23:08 +0000	26/12/2021 21:23	Sun	81.108.2.60
1.64E+18	1090	1750	1490	1920	80	110	353	Fri, 24 Dec 2021 16:12:26 +0000	24/12/2021 16:12	Fri	81.108.2.60
1.64E+18	1110	2400	1820	2150	280	460	92	Fri, 24 Dec 2021 16:09:22 +0000	24/12/2021 16:09	Fri	81.108.2.60
1.64E+18	850	1250	10	10	130	170	477	Thu, 23 Dec 2021 23:40:39 +0000	23/12/2021 23:40	Thu	81.108.2.60
1.64E+18	15110	24950	15890	28300	7070	7570	383	Thu, 23 Dec 2021 01:20:38 +0000	23/12/2021 01:20	Thu	81.108.2.60
1.64E+18	1180	1460	1450	1760	220	320	112	Wed, 22 Dec 2021 22:26:24 +0000	22/12/2021 22:26	Wed	81.108.2.60
1.64E+18	1230	1410	1330	1740	290	370	160	Wed, 22 Dec 2021 22:24:06 +0000	22/12/2021 22:24	Wed	81.108.2.60
1.64E+18	1250	1940	1870	2270	270	400	212	Wed, 22 Dec 2021 22:21:40 +0000	22/12/2021 22:21	Wed	81.108.2.60
1.64E+18	920	1190	1320	1590	140	200	158	Wed, 22 Dec 2021 07:17:30 +0000	22/12/2021 07:17	Wed	81.108.2.60
1.64E+18	3270	4400	3010	3630	2240	2870	131	Wed, 22 Dec 2021 05:48:42 +0000	22/12/2021 05:48	Wed	81.108.2.60
1.64E+18	1440	1660	1910	2220	260	450	126	Wed, 22 Dec 2021 02:27:55 +0000	22/12/2021 02:27	Wed	81.108.2.60
1.64E+18	1100	1190	1450	1560	150	300	138	Wed, 22 Dec 2021 02:12:41 +0000	22/12/2021 02:12	Wed	81.108.2.60
1.64E+18	1190	1640	1050	1440	330	490	124	Wed, 22 Dec 2021 02:08:16 +0000	22/12/2021 02:08	Wed	81.108.2.60
1.64E+18	170	270	170	270	150	230	567	Tue, 21 Dec 2021 02:07:00 +0000	21/12/2021 02:07	Tue	81.108.2.60
1.64E+18	1120	1480	1140	1300	70	70	125	Tue, 21 Dec 2021 02:05:59 +0000	21/12/2021 02:05	Tue	81.108.2.60
1.64E+18	130	190	700	830	150	270	364	Tue, 21 Dec 2021 02:01:22 +0000	21/12/2021 02:01	Tue	81.108.2.60
1.64E+18	1170	1310	1200	2020	10	170	499	Tue, 21 Dec 2021 01:58:25 +0000	21/12/2021 01:58	Tue	81.108.2.60
1.64E+18	1450	1750	1370	1610	230	320	237	Tue, 21 Dec 2021 01:44:13 +0000	21/12/2021 01:44	Tue	81.108.2.60

speed logs

[torikabuto]

And here is today’s cut and paste of the router info.

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Refresh data

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	3.7	40	256 qam	9
2	211000000	3.9	40	256 qam	10
3	219000000	3.7	40	256 qam	11
4	227000000	3.5	40	256 qam	12
5	235000000	3.4	40	256 qam	13
6	243000000	3	40	256 qam	14
7	251000000	2.9	40	256 qam	15
8	259000000	2.9	40	256 qam	16
9	267000000	2.5	40	256 qam	17
10	275000000	2.4	40	256 qam	18
11	283000000	2.5	40	256 qam	19
12	291000000	2.5	40	256 qam	20
13	299000000	2.7	40	256 qam	21
14	307000000	3	40	256 qam	22
15	315000000	2.9	40	256 qam	23
16	323000000	2.7	40	256 qam	24
17	411000000	2.7	40	256 qam	25
18	419000000	2.7	40	256 qam	26
19	427000000	2.5	40	256 qam	27
20	435000000	2.7	40	256 qam	28
21	443000000	2.7	40	256 qam	29
22	451000000	2.5	40	256 qam	30
23	459000000	2.5	40	256 qam	31
24	467000000	2.7	40	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	5	0
2	Locked	40.3	1	0
3	Locked	40.9	5	0
4	Locked	40.3	7	0
5	Locked	40.3	5	0
6	Locked	40.3	6	0
7	Locked	40.3	8	0
8	Locked	40.9	5	0
9	Locked	40.3	7	0
10	Locked	40.3	7	0
11	Locked	40.3	11	0
12	Locked	40.3	14	0
13	Locked	40.3	6	0
14	Locked	40.9	12	0
15	Locked	40.3	5	0
16	Locked	40.3	1	0
17	Locked	40.3	0	0
18	Locked	40.9	6	0
19	Locked	40.3	4	0
20	Locked	40.3	5	0
21	Locked	40.3	6	0
22	Locked	40.3	6	0
23	Locked	40.9	5	0
24	Locked	40.3	0	0

Refresh data

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700000	32.8	5120	64 qam	6
2	39400000	33.3	5120	64 qam	8
3	46200000	32.5	5120	64 qam	7
4	60300000	32.5	5120	64 qam	5

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060+voc-b.cm

Primary Downstream Service Flow

SFID	47904
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

[torikabuto]

last part of info 

Primary Upstream Service Flow

SFID	47903
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time	Priority	Description
27/12/2021 00:03:6	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2021 21:59:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2021 21:10:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 13:59:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 07:27:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2021 11:35:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2021 02:18:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2021 02:18:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2021 01:57:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 07:14:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 01:47:6	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 07:05:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:59:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2021 04:20:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 19:46:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2021 00:10:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2021 08:18:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 07:30:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2021 19:11:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 10:56:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[torikabuto]

connection continues to give low speed responses

Wed 29/12/2021 00:44 1.33 Mbps 1.51 Mbps 0.27 Mbps 81.108.2.60 Virgin Media
Wed 29/12/2021 00:42 0.90 Mbps 1.57 Mbps 0.12 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 04:56 5.90 Mbps 5.62 Mbps 2.57 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 04:55 3.60 Mbps 3.61 Mbps 2.20 Mbps 81.108.2.60 Virgin Media
Tue 28/12/2021 00:25 1.43 Mbps 1.71 Mbps 0.20 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 23:37 1.69 Mbps 1.91 Mbps 0.27 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 23:32 1.83 Mbps 1.78 Mbps 0.25 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 01:09 0.87 Mbps 1.21 Mbps 0.19 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 00:07 6.97 Mbps 6.64 Mbps 0.32 Mbps 81.108.2.60 Virgin Media
Mon 27/12/2021 00:06 4.98 Mbps 6.11 Mbps 0.77 Mbps 81.108.2.60 Virgin Media

what should i be doing now? i don't want to be paying for this service i can not use. why have fibre to the property when all you can give is 250mb and at the moment noting at all.

[Martin_N]

Hi torikabuto,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the broadband issue you have been having. 

I have been able to locate your account and it looks as though you have spoken with another who has arranged an engineer visit. 

Hopefully this will help to resolve this. 

^Martin