after a 20 min wait i was connected i had already pin reset four times done everything i could before calling. .At 19.58pm tonight i had a ping of 19 / download of 4.21 and upload of 0.12 . i normally get 211 download and 20 upload After 4 pin resets i was getting 12 ping , 31.30 download and 2.02 upload. now all that would be fine if i was on the lowest of the low package but i am on the 200mbps package and this is killing me . this is hardwired in speeds.
After a 20 min call in which a signal was sent to my router that restarted it and gave me a ping of 9 download of 17.43 and an upload of 0.28 i was left with 'theres something in the area the broadband is running out of calibration' and can i sign you up for a new contract ? 'we can send you a wireless booster?' great but i am using the broadband hardwired ! ah we cant deal with that thats tech support they are closed ..................ahhhhh! help my speed is rubbish