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Spitfire16
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degraded proformance , Timeouts on upstream

Hello VM,

I seem to have an intermittent connection with Several T3 timeouts on the upstream and several loss of synchronisation.

I have had a technician come out to me and he checks the connection and says everything is fine and then leaves, I have attached my logs below , I draw your attention to the T3 Timeouts on all the upstream channels and the Loss of synchronisation errors.

is there something you can spot that is wrong with my connection?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000340256 qam25
22587500000.738256 qam16
3266750000138256 qam17
42747500001.238256 qam18
52827500001.540256 qam19
62907500001.740256 qam20
72987500002.238256 qam21
83067500002.540256 qam22
93147500002.940256 qam23
103227500002.940256 qam24
113707500002.540256 qam26
123787500002.238256 qam27
133867500002.440256 qam28
143947500002.240256 qam29
154027500002.238256 qam30
164107500002.440256 qam31
174187500002.440256 qam32
184267500002.540256 qam33
194347500002.440256 qam34
204427500002.740256 qam35
214507500002.540256 qam36
224587500002.438256 qam37
23466750000238256 qam38
244747500002.240256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31633274294471
2Locked38.91112480138705
3Locked38.91105441130848
4Locked38.91087965140650
5Locked40.3944109157146
6Locked40.3888660171002
7Locked38.91253367181928
8Locked40.31139260197086
9Locked40.31217235208617
10Locked40.31498057260462
11Locked40.31789508985868
12Locked38.91813989601719
13Locked40.31596206372395
14Locked40.91444979302974
15Locked38.91608130269738
16Locked40.91710488277878
17Locked40.31539177240594
18Locked40.31581722259581
19Locked40.31598259265657
20Locked40.31342293231499
21Locked40.31272033212161
22Locked38.91195419198883
23Locked38.91067034176840
24Locked40.3844975163820

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000043512064 qam1
23940000040.5512064 qam4
34620000041.5512064 qam3
45370000043512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA00100
3ATDMA0080
4ATDMA0070

 

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Spitfire16
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Re: degraded proformance , Timeouts on upstream

Network Log

Time Priority Description

20/02/2021 18:12:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 18:08:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 07:25:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 07:24:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 06:34:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 05:49:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 17:44:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 17:40:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 13:58:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 13:08:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:46:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:46:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 12:28:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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