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orionpax
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Message 21 of 29
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Re: constant disconnects and poor speeds

seems today is going to be poor also been disconnected for 2 hours and now have these super fast speeds 

 

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Forum Team
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Message 22 of 29
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Re: constant disconnects and poor speeds

Hi orionpax

 

Thanks for messaging us. This is not the experience we want you to have with us. 

 

Can you confirm the following? 

 

  • Can you confirm what speed you are subscribed too?
  • Can you conform if the speed test is done on a wired or wireless connection?
  • Is there anything showing on our service status page here: virg.in/service

 

Kind regards 

 

Chris_W1

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orionpax
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Message 23 of 29
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Re: constant disconnects and poor speeds

Hi had an engineer and network guys out this week fixed some stuff in the box up street, seems to be fine for now.  

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Forum Team
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Message 24 of 29
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Re: constant disconnects and poor speeds

Hi there, 

 

 

Thanks for coming back to us. We are glad top see that this is now resolved and let us know if you need any further assistance. 

 

Kind Regards 

 

Chris_W1

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orionpax
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Message 25 of 29
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Re: constant disconnects and poor speeds

Only took one week to be back to square one. several disconnects [ still on going ] and low speeds when its connected.

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orionpax
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Message 26 of 29
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Re: constant disconnects and poor speeds

YET another night of quality internet.

 

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orionpax
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Message 27 of 29
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Re: constant disconnects and poor speeds

another night to add to the growing list.

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orionpax
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Message 28 of 29
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Re: constant disconnects and poor speeds

don't know why i'm posting here any more, got yet another engineer out tomorrow. If the problem persist after this visit i'm afraid ill be going else where.

 

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Message 29 of 29
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Re: constant disconnects and poor speeds

Hi orionpax, 

Thanks for your post and apologies to hear about the issues you have been having with your speed. 

How did the engineer visit go? Are you still having the same issues? 

Come back and let us know so we can look further into this for you if the speed is still a problem. 

Thanks,

Kath_F
Forum Team



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