Virgin Media Community

[allstatsup]

i keep getting constant broadband dropout making it impossible to use. status shows partial us only

Network Log

Time Priority Description

03/03/2023 22:31:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:31:43	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:31:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:30:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:30:43	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:30:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:30:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:29:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:29:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:28:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:28:24	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:26:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:26:44	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:25:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:25:44	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:23:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:23:24	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:21:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:21:44	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 22:19:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[allstatsup]

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330750000 15.6 40 256 qam 25
2 338750000 16.1 40 256 qam 26
3 346750000 16.4 40 256 qam 27
4 354750000 16 40 256 qam 28
5 362750000 15.6 40 256 qam 29
6 370750000 15.5 40 256 qam 30
7 378750000 15.5 40 256 qam 31
8 386750000 15.5 40 256 qam 32
9 394750000 15 40 256 qam 33
10 402750000 14.8 40 256 qam 34
11 410750000 14.9 40 256 qam 35
12 418750000 15.1 40 256 qam 36
13 426750000 15.5 40 256 qam 37
14 434750000 15.4 40 256 qam 38
15 442750000 15 40 256 qam 39
16 450750000 15 40 256 qam 40
17 458750000 15.4 40 256 qam 41
18 466750000 15.5 40 256 qam 42
19 474750000 15.3 40 256 qam 43
20 482750000 15 38 256 qam 44
21 490750000 14.9 40 256 qam 45
22 498750000 14.9 40 256 qam 46
23 506750000 14.8 40 256 qam 47
24 514750000 14.6 40 256 qam 48


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 15126 0
2 Locked 40.3 17218 0
3 Locked 40.3 15109 0
4 Locked 40.3 18348 0
5 Locked 40.9 23208 0
6 Locked 40.3 27177 0
7 Locked 40.3 36107 0
8 Locked 40.9 45374 0
9 Locked 40.3 51084 0
10 Locked 40.3 57773 0
11 Locked 40.3 55437 0
12 Locked 40.3 60830 0
13 Locked 40.3 65865 0
14 Locked 40.9 63305 0
15 Locked 40.3 78239 0
16 Locked 40.9 87425 0
17 Locked 40.3 91261 0
18 Locked 40.3 103501 0
19 Locked 40.3 104218 0
20 Locked 38.9 120255 0
21 Locked 40.3 134211 0
22 Locked 40.3 149501 0
23 Locked 40.3 182612 0
24 Locked 40.3 181444 0

[allstatsup]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 30 5120 32 qam 1
2 36600000 28 5120 32 qam 3
3 43100000 30 5120 32 qam 2
4 30100000 29 5120 32 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 12 2

[Martin_N]

Hi allstatsup,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issues you've had with your broadband service. 

I have taken a look on our side and it looks as though there was an outage that has now been resolved. 

Can you confirm if all is working as it should be?

^Martin