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connection crashing or very low between 10-20mb

Ive had my Fibre sorted by an engineer last week and was getting between 60-100mb connection which isn't 200mb as described but I was getting 20mb constantly for my upload.
This week my connection has been down to 20mb download and 5mb upload at best and then sometimes crashing out completely.
Ive done the resetting the router routine to no avail.
The VM app says there's nothing wrong with my connection or the router or the service but clearly there is...
Im a 200 customer who needs a quick connection for work can anyone help me get this sorted?

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Re: connection crashing or very low between 10-20mb

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty


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