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confused about my Hub3 broadband speed

geriann
Superfast

On February 1st my broadband speed was upgrading from 200mb, to 350mb...as part of an upgrade program.
I don't tend to check my broadband speed because it seems good to me.
Today i used 3 different speed checker website & got 3 different results.
The virginmedia.com speed checker said 100.02mb, the speedtest.net checker said 141.19mb & the proof.ovh.net checker said 142.9mb. So none of them near the 350mb i pay for!virginmedia.com speed checkervirginmedia.com speed checkerspeedtest.net speed checkerproof.ovh.net speed cheackerproof.ovh.net speed cheacker

 

 

 

I'm now wondering if it's because i only have a Virgin Superhub3. Does that only go upto a certain speed?
Screenshot 2022-12-05 161818.png<- EDIT = I've just checked & there's some kind of internet problem in my area...which is Peterborough.

17 REPLIES 17

jbrennand
Very Insightful Person
Very Insightful Person
Do it this way first and report back
____________

You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

speedtest.samknows.comspeedtest.samknows.comspeedtest.netspeedtest.net

jbrennand
Very Insightful Person
Very Insightful Person
Are they over wifi or on an ethernet cable connection in the way I requested (Safe+Networking) in modem mode?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Is there a QoS setting in the hub 5? I can't find this setting as I had issues with this in my last isp and turning it off resolved my issues.

Adduxi
Very Insightful Person
Very Insightful Person

As far as I know QoS does not exist the Hub 5, nor in any Hub.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi geriann,

Thanks for your post and welcome back to the community.

Apologies for any speed problems faced, can I ask are the same readings still present?

Also to double on @jbrennand's question, are devices connected by ethernet affected too?

Let us know,

Kain

Screenshot 2023-01-03 205511.pngScreenshot 2023-01-03 205548.png

Hi @geriann

 

Thanks for your response

 

Are devices connected via ethernet also affected with this issue?

 

Regards

Travis_M
Forum Team

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no everything else seems normal