confused about my Hub3 broadband speed

[geriann]

On February 1st my broadband speed was upgrading from 200mb, to 350mb...as part of an upgrade program.
I don't tend to check my broadband speed because it seems good to me.
Today i used 3 different speed checker website & got 3 different results.
The virginmedia.com speed checker said 100.02mb, the speedtest.net checker said 141.19mb & the proof.ovh.net checker said 142.9mb. So none of them near the 350mb i pay for!virginmedia.com speed checkerproof.ovh.net speed cheacker

I'm now wondering if it's because i only have a Virgin Superhub3. Does that only go upto a certain speed?
<- EDIT = I've just checked & there's some kind of internet problem in my area...which is Peterborough.

[jbrennand]

Do it this way first and report back
____________

You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[geriann]

speedtest.samknows.comspeedtest.net

[jbrennand]

Are they over wifi or on an ethernet cable connection in the way I requested (Safe+Networking) in modem mode?

[M_star99]

Is there a QoS setting in the hub 5? I can't find this setting as I had issues with this in my last isp and turning it off resolved my issues.

[Adduxi]

As far as I know QoS does not exist the Hub 5, nor in any Hub.

[Kain_W]

Hi geriann,

Thanks for your post and welcome back to the community.

Apologies for any speed problems faced, can I ask are the same readings still present?

Also to double on @jbrennand's question, are devices connected by ethernet affected too?

Let us know,

[geriann]

[Travis_M]

Hi @geriann

Thanks for your response

Are devices connected via ethernet also affected with this issue?

Regards

[geriann]

no everything else seems normal