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Vsridhar
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Message 1 of 11
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cancellation

Why my previous post you disabked to comment/upload a photo??

need to cancel my conncetion.

Send me full details how to. Its not 14 days cimpleted, so needed to cancel it. ..

 

Your engineer came to flat to solve the speed issue, but not satisfactory answers in reality.

 

And too pricey compared to my new connection.

See the screenshot just for 24£ getting this speed and most of my rooms.. no interference or needed to keep the Hub4 on my head to get full speed data. ..

Screenshot_20210430-010538_Opera.jpg

 

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jbrennand
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Message 2 of 11
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Re: cancellation

Only 3 ways to cancel - as a new customer - (3) may be most relevant.

Cancelling

1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up (in the UK too) - calling at 08.00 is the best time to get through with short wait times.

2. In writing to....

Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG.
Include dates, name address and all account details.
Do it by registered mail with a receipt for signature on arrival.

3. Or if a new customer in the 14 day period - completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form..

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Serena_C
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Message 3 of 11
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Re: cancellation

Hi @Vsridhar,

 

Thank you for your post regarding cancelling your services. I am so sorry to hear that you have not been satisfied and wish to leave us.

 

If you are a new customer and you are still within the 14 day period - please complete the cancellation form you received with your welcome pack and send it to us at the address specified on the form.

 

If you are an existing customer, there are 3 ways to cancel your contract:

 

1/ Call us on 150 / 0345 454 1111 (option 4 and 4 again)

 

2/ Text us on 0753 305 1809

 

3/Write to us at:

Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG.

 

Hope this helps 🙂

 

Serena

 

 

 

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Vsridhar
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Message 4 of 11
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Re: cancellation

Ho many times we need to call to do a work??

You also responds to your office work like that??

 

They need to chase you for several times once something needed to do for them??

 

No reference numbers when talked to cusyomer care! Because you nver care.

 

 

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Serena_C
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Message 5 of 11
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Re: cancellation

Hi @Vsridhar

 

I've taken a look at your account and can see that your disconnection was instructed on 30th April. As you were within your 14 day cooling off period there are no fees for you to pay. Your equipment will work until the 7th May.

 

Please note we do not send out confirmation of cancellation. But I can assure you the disconnection has been actioned.

 

Best wishes,

 

Serena

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Vsridhar
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Message 6 of 11
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Re: cancellation

If actioned why I got 30£ bull to pay?? When I tried to just for a 4 days, and asking youtyouto cancel my contract since my 7th day???

 

Again bluffing still going on!

 

Screenshot_20210511-223947_Email.jpg

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SCA1972
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Message 7 of 11
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Re: cancellation

@Vsridhar Your image has been rejected as it contains your account number, which is private information that is not allowed on this public forum for your protection.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Vsridhar
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Message 8 of 11
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Re: cancellation

Ac details??

Thats nothing there now!

Just payment needs to do.

 

R7000? Thats another way of spending money!

 

Now with Another company n free router with wifi⁶ excellent speed in every room....... 350+MBPS @24£ a month! Not even 34£ like virgin M350 which gives under 30MBPS in the next room of the router! 

 

Electronic junk = Hub4

Any elctronic item becomes junk after expected life....

But here we got just junk, because it wont work as it intended.... n its already outdated!

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Zak_M
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Message 9 of 11
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Re: cancellation

Good morning @Vsridhar 

 

Thank you for coming back to us,  We are not able to discuss the specifics from your account via the open forums.  

 

The charges could be for a number of reasons, a usage charge, not retuning equipment or even an unpaid activation fee. 

 

If you wish to discuss the specifics of these charges, our customer care team would be more than happy to assist you further. 

 

Kind regards,

Zak_M

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Vsridhar
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Message 10 of 11
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Re: cancellation

Screenshot_20210515-165354_Email.jpg

 the booking daye of the return was booked on 19th. Thats the links latest available date on your link send by Virgin.

 

Now you also says I didnt replied or comeback to you to return the hub and added to my bill.

 

This is the way how you always operate??

 

Thats why virgin was sold to some one else as  he is unable to manage it??

 

Shame on whole Virgin services.

 

I just cant use any bad words otherwise ao could fill a 10000 words with our any grammer.

Now I am decided. Wont pay a single penny. Pluck what ever you can.

 

Got 30£ as a bill for the usage of 4 days.

That also Wont pay. F.o to virgin.

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