Only 3 ways to cancel - as a new customer - (3) may be most relevant.
1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up (in the UK too) - calling at 08.00 is the best time to get through with short wait times.
2. In writing to....
Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG. Include dates, name address and all account details. Do it by registered mail with a receipt for signature on arrival.
3. Or if a new customer in the 14 day period - completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form..
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I've taken a look at your account and can see that your disconnection was instructed on 30th April. As you were within your 14 day cooling off period there are no fees for you to pay. Your equipment will work until the 7th May.
Please note we do not send out confirmation of cancellation. But I can assure you the disconnection has been actioned.