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broadband upgrade

James51
Joining in

hi there I was looking to upgrade my broadband to 1 gig then I noticed there was a £35 connection fee which has now put me off the upgrade. is this normal practice for a current virgin media customer. and it also says on my account that I'm no longer with 02 which I have been with for a number of years. any help would be much appreciated. 

 

James 

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi James51,

Thank you for your post. 

Different deals have different offers available. Was this deal on our website or did you speak with an agent regarding this?

For the O2 account, are you referring to Mobile or Media services?

^Martin