Virgin Media Community

[elg10d]

Have been with Virgin for 6 months now but the last month have had real problems with the speeds of the WiFi, even when sat as close as 2 m from the router, speeds are still half of what the minimum guaranteed is for the package we pay for. I have tried resetting it and moving it away from anything that might block the signal and nothing seems to work.

[conman33158]

What package do you have?

What speed do you get with a wired connection?

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.