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59kat1
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Message 1 of 22
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broadband speed

my broadband speed is half what it should be so i`m not getting what i`m paying for

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DJ_Shadow1966
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Message 2 of 22
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Re: broadband speed

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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59kat1
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Message 3 of 22
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Re: broadband speed

i can`t see where is says check router status

 

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DJ_Shadow1966
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Message 4 of 22
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Re: broadband speed

Hello

Do you know which hub you have on a hub 3 the "Check Router Stats" is centre below the login box, on the hub 2/2ac its is top right and just says "Router Status"

Regards Mike

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59kat1
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Message 5 of 22
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Re: broadband speed

(had to go to asda) , it`s a hub 3 when i search the 192+ a whole page of log ins come up when i click on any there`s no router status

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Anonymous
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Message 6 of 22
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Re: broadband speed

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59kat1
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Message 7 of 22
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Re: broadband speed

i`m not getting a page like that

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59kat1
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Message 8 of 22
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Re: broadband speed

actually has now brought up that page

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59kat1
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Message 9 of 22
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Re: broadband speed

59kat1_0-1597576310766.png

59kat1_1-1597576405234.png59kat1_2-1597576425975.png59kat1_3-1597576462044.png

 

 

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Alex_RM
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Message 10 of 22
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Re: broadband speed

Morning 59kat1,

 

Thanks for posting, I'm sorry to hear you've been getting some slow speeds.

 

I've been able to locate your account using your forum information- at the time of checking your hub looks to be within the specifications we would expect and there are no area or network issues.

 

Can you please confirm if your slow speeds are on a wired or wireless connection?

 

Alex_Rm

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