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colmick
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broadband speed

hi my broadband speed is consistently very slow,  i upgraded to 200 to establish a consistant speed 

but it falls well below the minimum of 100 promised.

i have rebooted, reset , hardwired my laptop.average speed obtained 30-40

not good enough can anyone help

area code 20

acc no [MOD EDIT: Removed]

or can i get a refund for lack of sevice

 

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gary_dexter
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Alessandro Volta
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Re: broadband speed

Don’t post your account number on a public forum


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Lisa_CC
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Re: broadband speed

Hi Colmick,

 

Sorry to hear that you've been experiencing slow broadband speeds. I can see that an engineer visited since you last posted and reports that it has now been fixed. Please monitor it and let us know if you experience anymore issues.

 

Thanks,

 

Lisa

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