Issues for long period of time with Broadband speed normally with problems around peak times of day - i.e. 10am-4pm with afternoon worse. Main issue for us is video conference calls being terribly poor - Teams or Zoom.
speeds of 1mb upload and download. Had engineer out he altered something external to the property with no resolution and then new hub last week but still having issues.
I keep feeling this is simply a problem locally with bandwidth availability rather than equipment. I have tried wired and wireless connections still the same. I have data from BQM
Welcome to our Community and thanks so much for your first post and for popping back with your updated BQM. I was sorry that you're having some intermittent speed issues currently.
I've been able to locate your account from your Forum information and can see that it's been almost 3 weeks since your Hub was rebooted. We have no known area issues listed for your region - no local bandwidth issues reported. There are minimal errors showing - would be good to see if they remain or return after a reboot but they're nothing to be concerned about at the low level we can see.
Your signal levels are well within the parameters we would expect for your package and equipment - no issues that we can see there at all from this end and your BQM is not giving any concern.
However, when checking your connected devices, we can see 2 devices that are too close to the hub. As they're connected to the WiFi, they are using up valuable bandwidth which could be contributing to your issue. They may be better either connected via Ethernet or moved away from the Hub.
You also have quite a lot of devices all connected at once for the package you subscribe to with 8 devices all connected via Ethernet not to mention the WiFi devices. It might be worth checking all the devices you have connected and seeing if they are as happy as they should be and if they need to be connected all the time.
If you're still having issues, pop back after a reboot and we'll take a closer look.