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Andy248
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broadband running slow

i PAY for 362meg broadband but for some reason i am only getting 20-30meg on downloads and speedtest which is crap i run it direct line to computer and tv i have tried twice turning the router off but still the same

i have checked in my area no issues but i guess seems nobody can actuially get through to a member of staff they havent a clue so any help would be grateful from a member or a staff memeber message me asap to get this crap sorted

i pay alot of money for the service and im not getting what i have paid for

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11387500008.338256 qam1
21467500007.838256 qam2
31547500007.838256 qam3
4162750000838256 qam4
5170750000838256 qam5
61787500007.938256 qam6
71867500007.638256 qam7
81947500007.538256 qam8
9202750000738256 qam9
102107500006.838256 qam10
112187500006.538256 qam11
122267500006.538256 qam12
132347500006.638256 qam13
142427500006.638256 qam14
152507500006.538256 qam15
16258750000638256 qam16
172667500005.538256 qam17
18274750000538256 qam18
192827500006.338256 qam19
20290750000740256 qam20
212987500008.338256 qam21
223067500009.440256 qam22
23314750000938256 qam23
243227500008.538256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.960
2Locked38.970
3Locked38.650
4Locked38.650
5Locked38.960
6Locked38.670
7Locked38.960
8Locked38.650
9Locked38.950
10Locked38.670
11Locked38.650
12Locked38.960
13Locked38.650
14Locked38.970
15Locked38.640
16Locked38.9110
17Locked38.640
18Locked38.680
19Locked38.650
20Locked40.370
21Locked38.9190
22Locked40.300
23Locked38.950
24Locked38.9190

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000039.3512064 qam4
24620000038512064 qam1
33940000038.5512064 qam2
43260000038.8512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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