Over the past month my broadband has been cutting out daily sometimes for a short while other times for a few hours. I have the 200 package and yet today’s check was 36 then 41 mbps and I am sat 6 ft away from the router. This is getting ridiculous it has been diabolical since they upgraded me but been even worse this month. Someone please help but in layman’s terms please not your technical jargon 🤣 as I am not technically minded. Roll on September when I can go back to sky
What speeds do you get wired direct to the router?
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my tv. PS4. Hive and my alarm are the only things wired in. can’t check on my laptop as it doesn’t have a port for the cable. Wouldn’t have thought it would be much more as can’t get Netflix and online gaming gets really slow
Can I check with my tv or PS4
it is back up to 197 at the moment but never lasts for long.
Unless you check its not clear whether you have a connection, a Hub or a Cabling problem - or just a Wifi issue. You can get a RJ45 ethernet connector to fit any port you laptop actually has - and 20-50m runs of Cat5e or better cable are less than a tenner.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Sorry to hear you are having an issue with your Broadband service
As this is till happening.I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the faults has gone
Can you please let me know how the visit goes
problem is the internet goes down intermittently 2/3 times a day then works normal Once every is rebooted that is
so when the engineer comes out there’s no saying if it will go down or not. All the online testing is saying there’s nothing wrong. But that can only check when the WiFi is working or it just says can’t connect please try again. So obviously isn’t the connections or it would be out all the time. Would it Not just be the hub that’s causing it
Don’t want to waste an engineers time hope this makes sense. how do I order the WiFi extenders as well