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Nwingnut
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broadband Cutting out for last month.

Over the past month my broadband has been cutting out daily sometimes for a short while other times for a few hours. I have the 200 package and yet today’s check was 36 then 41 mbps and I am sat 6 ft away from the router. This is getting ridiculous it has been diabolical since they upgraded me but been even worse this month. Someone please help but in layman’s terms please  not your technical jargon 🤣 as I am not technically minded.
 Roll on September when I can go back to sky 

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gary_dexter
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Message 2 of 19
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Re: broadband Cutting out for last month.

What speeds do you get wired direct to the router?


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Nwingnut
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Re: broadband Cutting out for last month.

Don’t know 

my tv. PS4. Hive and my alarm are the only things wired in. 
can’t check on my laptop as it doesn’t have a port for the cable. Wouldn’t have thought it would be much more as can’t get Netflix and online gaming gets really slow 

Can I check with my tv or PS4 

it is back up to 197 at the moment but never lasts for long. 

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jbrennand
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Message 4 of 19
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Re: broadband Cutting out for last month.

Unless you check its not clear whether you have a connection, a Hub or a Cabling problem - or just a Wifi issue. You can get a RJ45 ethernet connector to fit any port you laptop actually has - and 20-50m runs of Cat5e or better cable are less than a tenner.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Nwingnut
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Message 5 of 19
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Re: broadband Cutting out for last month.

Hi sorry for the delay.
I have check my speed using a wired connection 

ping is 80 

download mbps is 44.92 

upload is 0.40 

hope that makes sense to you 

neil 

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Gareth_L
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Message 6 of 19
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Re: broadband Cutting out for last month.

Hi Nwingnut,

Sorry to hear you are having an issue with your Broadband service 
As this is till happening.I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the faults has gone 
Can you please let me know how the visit goes 
Gareth_L

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Nwingnut
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Re: broadband Cutting out for last month.

Hi Gareth 

problem is the internet goes down intermittently 2/3 times a day then works normal Once every is rebooted that is

so when the engineer comes out there’s no saying if it will go down or not. All the online testing is saying there’s nothing wrong. But that can only check when the WiFi is working or it just says can’t connect please try again. So obviously isn’t the connections or it would be out all the time. Would it Not just be the hub that’s causing it

Don’t want to waste an engineers time 
hope this makes sense. 
how do I order the WiFi extenders as well 

thanks Neil 

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Gareth_L
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Message 8 of 19
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Re: broadband Cutting out for last month.

Thanks for replying Nwingnut

I will cancel this appointment then for you 

Leave the booster with me I will arrange these to be sent out

Gareth_L 

 

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Nwingnut
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Message 9 of 19
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Re: broadband Cutting out for last month.

Thanks Gareth 

will replacing the hub solve the issues ? 
the issues started when you upgraded my broadband speed and have generally gotten worse 

like I said normally if I turn it of and reboot the hub things return to normal for a time. 
thanks

neil 

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Gareth_L
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Message 10 of 19
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Re: broadband Cutting out for last month.

Hi Nwingnut

That is why I arranged for the engineer to attend 

Gareth_L

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