Menu
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
334 Views
Message 1 of 9
Flag for a moderator

atrocious broadband performance

for the past week, it has been increasingly difficult for online gaming due to frequent lag spikes and packet loss.... i have done a test and it says there are network problems- though it doesn't tell me how to report the issues or who to contact..... i'm paying for 200 service, but getting a fraction of that most of the time...

 

Tags (1)
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
331 Views
Message 2 of 9
Flag for a moderator

Re: atrocious broadband performance

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1147000000-7.538256 qam2
2139000000-7.238256 qam1
3155000000-7.537256 qam3
4163000000-7.737256 qam4
5171000000-7.938256 qam5
6179000000-838256 qam6
7187000000-838256 qam7
8195000000-8.438256 qam8
9203000000-8.938256 qam9
10211000000-938256 qam10
11219000000-938256 qam11
12227000000-938256 qam12
13235000000-9.238256 qam13
14243000000-9.538256 qam14
15251000000-10.237256 qam15
16259000000-1037256 qam16
17267000000-9.238256 qam17
18275000000-938256 qam18
19283000000-8.938256 qam19
20291000000-8.738256 qam20
21299000000-8.538256 qam21
22307000000-8.538256 qam22
23315000000-8.438256 qam23
24323000000-838256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.65510619551376878
2Locked38.9318340226592789
3Locked37.3-18594936024002694
4Locked37.3221603738148008
5Locked38.915368461143643
6Locked38.9197169189394463
7Locked38.9153730484092212
8Locked38.91087905865
9Locked38.6314444813
10Locked38.9200516027
11Locked38.9184944586
12Locked38.6441512949
13Locked38.6441775041
14Locked38.6303996773
15Locked37.6334186636
16Locked37.6650029815
17Locked38.64559174131
18Locked38.91711747230
19Locked38.9185007150
20Locked38.9153445148
21Locked38.93494552279
22Locked38.61908390
23Locked38.69920
24Locked38.67070
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
330 Views
Message 3 of 9
Flag for a moderator

Re: atrocious broadband performance

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000047.8512064 qam4
24620000048.8512064 qam3
35370000049.5512064 qam2
46030000049.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0020
3ATDMA0010
4ATDMA0070
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
329 Views
Message 4 of 9
Flag for a moderator

Re: atrocious broadband performance

Network Log

Time Priority Description

07/02/2021 00:11:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:09:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:08:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:08:23Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:07:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:05:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:53:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:53:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:50:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:49:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:48:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:45:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:49:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:48:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:46:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:45:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:21:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:19:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:17:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:16:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
306 Views
Message 5 of 9
Flag for a moderator

Re: atrocious broadband performance

My broadband graph

 

0 Kudos
Reply
jbrennand
  • 20.43K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
301 Views
Message 6 of 9
Flag for a moderator

Re: atrocious broadband performance

Dreadful connection - you need VM help and a tech visit to sort that !

Call it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they see those appallingly low down power levels and RS error counts - noise getting in I would guess.

If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
289 Views
Message 7 of 9
Flag for a moderator

Re: atrocious broadband performance

to be honest, i'm thinking about moving, i think its disgusting that i'm being asked to pay £100 a month for my contract, when if i was joining as a new customer, it would cost me about £55 a month for 18 months...

0 Kudos
Reply
jbrennand
  • 20.43K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
200 Views
Message 8 of 9
Flag for a moderator

Re: atrocious broadband performance

Regardless of whether you move and give your 30 days notice - you require a tech visit to sort the current connection out.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
zimmerphrame
  • 109
  • 1
  • 1
On our wavelength
31 Views
Message 9 of 9
Flag for a moderator

Re: atrocious broadband performance

well they did come out last week, but ping peaks and packet loss are still much the same..though less severe

0 Kudos
Reply