Virgin Media Community

[moof]

are there any readings in the ROUTER STATUS, that would indicate my circuits been switched from M350 to M500 capable speeds?

I upgraded approx 72hours ago, and have all the additional unwanted TV channels, but I've seen no speed increase. 

I've rebooted both routers numerous times. And yesterday I pulled the plug and brought the Superhub 3.0 up first (its in modem mode)...giving it 5-10mins before bringing up my Draytek. Still no change.

My M350 has been underperforming on average since April, down in the 240/290Mbps ranges. So it was a bit daft to upgrade without addressing that first.

After reading about M500/600/GIG I contacted VM as I wasn't aware there was an upgrade path in my area.... £3 per month later and I'm signed up for M500

Because the internal LAN is being used extensively, I can't really afford to play to much.

But before I get knee deep in my own support, I wondered if there was any indicators to tell me that 'yes the line is set to 500Mbps and the problem is your router'

TIA

[Cmccabe1983]

Have you tried Sam knows? 
https://samknows.com/realspeed/

If you have a compatible router, this will tell you the speed to your router and would be a good indication 

[moof]

sadly "No router found"

not heard of that one before, thanks though

[jem101]

The ‘Samknows’ test only works on the Hub 4 (I believe) and only then if it is in router mode,

Log into the hub’s web interface and check the config, one of the tabs will tell you the provisioned speed on it.

[Eeeps]

If you connect to the SH3 web page (192.168.100.1 in modem mode) ; don't login just clink the Check router status link at the bottom.
Select the Configuration tab and look at the Primary Downstream Service Flow and Primary Upstream Service Flow sections.

The figures for Max Traffic Rate are in bps.

[moof]

---

@Eeeps wrote:

If you connect to the SH3 web page (192.168.100.1 in modem mode) ; don't login just clink the Check router status link at the bottom.
Select the Configuration tab and look at the Primary Downstream Service Flow and Primary Upstream Service Flow sections.

The figures for Max Traffic Rate are in bps.

---

Primary Downstream Service Flow

SFID	13058
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

...so that's a yes then!  575Mbps max

thanks for that. I'll hunt the problem this side of the fence

[Andrew-G]

It may not be your side of the fence.  If the cable connection has noise or power problems, then the connection can be slow or intermittent.

Go back to where you got the hub configuration from, and copy and paste the full data for Downstream, Upstream, and Network log as text into replies here.  When you try and post the Network log data an error message will appear, just click "post" again.

[moof]

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID

	1	299000000	3.7	40	256 qam	21
	2	139000000	1.9	38	256 qam	1
	3	147000000	1.7	38	256 qam	2
	4	155000000	1.9	40	256 qam	3
	5	163000000	2	40	256 qam	4
	6	171000000	2.4	40	256 qam	5
	7	179000000	2.5	38	256 qam	6
	8	187000000	2.4	40	256 qam	7
	9	195000000	2.4	40	256 qam	8
	10	203000000	2.4	40	256 qam	9
	11	211000000	2.5	40	256 qam	10
	12	219000000	2.7	40	256 qam	11
	13	227000000	2.7	40	256 qam	12
	14	235000000	2.5	40	256 qam	13
	15	243000000	2.2	40	256 qam	14
	16	251000000	2.2	40	256 qam	15
	17	259000000	2.7	40	256 qam	16
	18	267000000	3	40	256 qam	17
	19	275000000	3.4	40	256 qam	18
	20	283000000	3.5	40	256 qam	19
	21	291000000	3.5	40	256 qam	20
	22	307000000	3.7	40	256 qam	22
	23	315000000	4.4	40	256 qam	23
	24	323000000	4.8	40	256 qam	24

Downstream bonded channels

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors

1	Locked	40.9	13	0
2	Locked	38.9	344	0
3	Locked	38.9	145	0
4	Locked	40.3	13	0
5	Locked	40.3	10	0
6	Locked	40.3	29	0
7	Locked	38.9	75	0
8	Locked	40.3	19	0
9	Locked	40.3	24	0
10	Locked	40.3	61	0
11	Locked	40.3	31	0
12	Locked	40.3	13	0
13	Locked	40.3	49	0
14	Locked	40.3	112	0
15	Locked	40.9	54	0
16	Locked	40.9	8	0
17	Locked	40.3	25	0
18	Locked	40.9	12	0
19	Locked	40.3	10	0
20	Locked	40.9	9	0
21	Locked	40.3	10	0
22	Locked	40.9	14	0
23	Locked	40.9	13	0
24	Locked	40.9	6	0

[moof]

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1	60300014	44.5	5120	64 qam	1
2	39399986	43	5120	64 qam	4
3	46200017	44.5	5120	64 qam	3
4	53699983	44.5	5120	64 qam	2

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[moof]

Network Log

TimePriorityDescription

20/05/2021 13:17:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 23:13:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 08:06:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 14:20:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 14:20:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 01:20:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 02:20:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 02:20:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 12:02:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 14:20:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 14:20:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2021 06:21:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 17:03:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 02:20:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2021 02:20:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 07:51:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 14:20:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 14:20:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 18:32:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 07:03:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;