on 12-02-2022 11:29
Pitiful upload speeds for 6 weeks.
I am paying for 350+ and download is broadly fine. Upload is constantly less than 5MB sometimes less than 1MB
See data config below and speed results attached. Noting default IP address on 2 days changed, and suddenly we had an increase in upload speed to 30MB. This was short-lived.
Hub 3.0 device information
The information below shows current status of this Hub 3.0.
Standard specification compliant |
: DOCSIS 3.0 |
Hardware version |
: 10 |
Software version |
: 9.1.1912.304 |
Cable MAC address |
: **:**:**:**:**:** |
Cable modem serial number |
: AAAP73568315 |
System up time |
: 12 days 14h:44m:54s |
Network access |
: Allowed |
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address |
: **:**:**:**:**:** |
IPv4 address |
: |
Default gateway |
: |
IPv4 lease time |
: 3 days 19h:10m:44s |
IPv4 lease expire |
: 16/02/2022 06:01:28.00 |
IPv4 DNS servers |
: |
Cable Modem Status |
|
|
Item |
Status |
Comments |
Acquired Downstream Channel (Hz) |
139000000 |
Locked |
Ranged Upstream Channel (Hz) |
53700000 |
Locked |
Provisioning State |
Online |
|
Downstream bonded channels
Channel |
Frequency (Hz) |
Power (dBmV) |
SNR (dB) |
Modulation |
Channel ID |
1 |
139000000 |
0.2 |
37 |
256 qam |
1 |
2 |
147000000 |
0 |
38 |
256 qam |
2 |
3 |
155000000 |
0 |
37 |
256 qam |
3 |
4 |
163000000 |
-0.5 |
37 |
256 qam |
4 |
5 |
171000000 |
-0.2 |
38 |
256 qam |
5 |
6 |
179000000 |
-0.2 |
38 |
256 qam |
6 |
7 |
187000000 |
-0.4 |
38 |
256 qam |
7 |
8 |
195000000 |
-0.7 |
38 |
256 qam |
8 |
9 |
203000000 |
-1 |
38 |
256 qam |
9 |
10 |
211000000 |
-1.2 |
38 |
256 qam |
10 |
11 |
219000000 |
-1.2 |
38 |
256 qam |
11 |
12 |
227000000 |
-1.4 |
38 |
256 qam |
12 |
13 |
235000000 |
-1.5 |
38 |
256 qam |
13 |
14 |
243000000 |
-1.2 |
38 |
256 qam |
14 |
15 |
251000000 |
-1.2 |
38 |
256 qam |
15 |
16 |
259000000 |
-0.9 |
38 |
256 qam |
16 |
17 |
267000000 |
-0.2 |
38 |
256 qam |
17 |
18 |
275000000 |
-0.4 |
38 |
256 qam |
18 |
19 |
283000000 |
-0.2 |
38 |
256 qam |
19 |
20 |
291000000 |
-0.2 |
38 |
256 qam |
20 |
21 |
299000000 |
0 |
38 |
256 qam |
21 |
22 |
307000000 |
0.5 |
38 |
256 qam |
22 |
23 |
315000000 |
1 |
38 |
256 qam |
23 |
24 |
323000000 |
1 |
38 |
256 qam |
24 |
Downstream bonded channels
Channel |
Locked Status |
RxMER (dB) |
Pre RS Errors |
Post RS Errors |
1 |
Locked |
37.6 |
45064232 |
58663625 |
2 |
Locked |
38.2 |
32916916 |
11793211 |
3 |
Locked |
37.6 |
63147483 |
33758647 |
4 |
Locked |
37.9 |
64050616 |
61063047 |
5 |
Locked |
38.6 |
10081217 |
4621448 |
6 |
Locked |
38.6 |
59365105 |
31958174 |
7 |
Locked |
38.9 |
45585582 |
13402148 |
8 |
Locked |
38.9 |
7384217 |
2719569 |
9 |
Locked |
38.6 |
4635087 |
1723312 |
10 |
Locked |
38.6 |
2996750 |
561670 |
11 |
Locked |
38.6 |
3093817 |
446235 |
12 |
Locked |
38.9 |
5515249 |
1293665 |
13 |
Locked |
38.6 |
5774333 |
1396179 |
14 |
Locked |
38.9 |
2651215 |
301668 |
15 |
Locked |
38.9 |
468905 |
30873 |
16 |
Locked |
38.6 |
1874653 |
242824 |
17 |
Locked |
38.9 |
4476351 |
1061508 |
18 |
Locked |
38.9 |
3876901 |
1085367 |
19 |
Locked |
38.9 |
1811853 |
491541 |
20 |
Locked |
38.6 |
748893 |
30284 |
21 |
Locked |
38.9 |
744969 |
38832 |
22 |
Locked |
38.6 |
611163 |
13595 |
23 |
Locked |
38.9 |
1157390 |
53267 |
24 |
Locked |
38.6 |
1451920 |
224284 |
Refresh data
Upstream bonded channels
Channel |
Frequency (Hz) |
Power (dBmV) |
Symbol Rate (ksps) |
Modulation |
Channel ID |
1 |
53700000 |
48 |
5120 |
64 qam |
2 |
2 |
39400000 |
49 |
5120 |
64 qam |
4 |
3 |
46200000 |
48.5 |
5120 |
64 qam |
3 |
4 |
60300000 |
47.5 |
5120 |
64 qam |
1 |
yours kindly
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 12-02-2022 11:30
Extra Data
Primary Downstream Service Flow
SFID | 433838 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 433837 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Time | Priority | Description |
12/02/2022 10:52:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:51:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:50:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:50:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:49:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:49:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:49:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:49:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:47:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:46:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:39:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:39:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:37:40 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:32:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:31:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:31:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:28:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:27:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:15:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 10:13:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 12-02-2022 11:43
Speed data noting i've highlighted in the excel where on one day when miraculously we connected to a different server in Ealing we were getting 30+MB upload
extract
Date Lat Lon Download DownloadBytes Upload UploadBytes Latency ServerName InternalIp ExternalIp
12/02/2022 06:02 51.660333 -0.090644 139461 189376928 4077 7341852 12 London
11/02/2022 22:53 51.660298 -0.090673 44970 62976214 1214 2016780 16 London
Average 93MB average 6MB
Full data on this share file on iCloud. https://www.icloud.com/iclouddrive/014_eWa9nTm0VR4yUvy8yc_0w#SpeedTestExport_20220212
on 12-02-2022 11:46
pre and post rs errors are off the scale - they may be historical - do a reboot to zero them and post back if they rise
as to 7 days what do you hope for - if the errors rise then staff here will likely book a tech - they dont have magic wands though or settings they can alter or signals they can send down the line to solve the problem
offshore have cornered the market on all those things if you believe them - sadly non of them work
you can obviously leave - are you out of contract of not there will be costs and have you given 30 days notice - stating you are leaving on here will not stop VM collecting money
on 12-02-2022 12:10
thanks Tony - Out of contract so no worries
Reboot and new figures
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 0.9 | 38 | 256 qam | 1 |
2 | 147000000 | 0.5 | 38 | 256 qam | 2 |
3 | 155000000 | 0.5 | 38 | 256 qam | 3 |
4 | 163000000 | 0 | 38 | 256 qam | 4 |
5 | 171000000 | 0.4 | 38 | 256 qam | 5 |
6 | 179000000 | 0 | 38 | 256 qam | 6 |
7 | 187000000 | 0 | 38 | 256 qam | 7 |
8 | 195000000 | -0.2 | 38 | 256 qam | 8 |
9 | 203000000 | -0.5 | 38 | 256 qam | 9 |
10 | 211000000 | -0.7 | 38 | 256 qam | 10 |
11 | 219000000 | -0.7 | 38 | 256 qam | 11 |
12 | 227000000 | -0.9 | 38 | 256 qam | 12 |
13 | 235000000 | -1 | 38 | 256 qam | 13 |
14 | 243000000 | -0.7 | 38 | 256 qam | 14 |
15 | 251000000 | -0.7 | 38 | 256 qam | 15 |
16 | 259000000 | -0.4 | 38 | 256 qam | 16 |
17 | 267000000 | 0.2 | 38 | 256 qam | 17 |
18 | 275000000 | 0 | 38 | 256 qam | 18 |
19 | 283000000 | 0.2 | 38 | 256 qam | 19 |
20 | 291000000 | 0 | 38 | 256 qam | 20 |
21 | 299000000 | 0.4 | 38 | 256 qam | 21 |
22 | 307000000 | 1 | 38 | 256 qam | 22 |
23 | 315000000 | 1.2 | 38 | 256 qam | 23 |
24 | 323000000 | 1.4 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 25346 | 17469 |
2 | Locked | 38.6 | 17194 | 8866 |
3 | Locked | 38.6 | 26434 | 6835 |
4 | Locked | 38.6 | 26757 | 6576 |
5 | Locked | 38.6 | 3176 | 792 |
6 | Locked | 38.6 | 23931 | 2131 |
7 | Locked | 38.9 | 20111 | 8325 |
8 | Locked | 38.9 | 10141 | 9817 |
9 | Locked | 38.6 | 7947 | 7142 |
10 | Locked | 38.6 | 6516 | 708 |
11 | Locked | 38.9 | 11037 | 768 |
12 | Locked | 38.6 | 16889 | 6659 |
13 | Locked | 38.6 | 18130 | 5854 |
14 | Locked | 38.9 | 8180 | 492 |
15 | Locked | 38.6 | 333 | 436 |
16 | Locked | 38.6 | 3351 | 430 |
17 | Locked | 38.9 | 10363 | 1906 |
18 | Locked | 38.6 | 13179 | 3028 |
19 | Locked | 38.9 | 7989 | 1395 |
20 | Locked | 38.6 | 1915 | 349 |
21 | Locked | 38.9 | 295 | 257 |
22 | Locked | 38.9 | 499 | 185 |
23 | Locked | 38.9 | 5732 | 168 |
24 | Locked | 38.9 | 9009 | 154 |
on 12-02-2022 12:34
pre and post rs errors immediately so noise somewhere on the line - not much you can do other than check all coax connectors are finger tight - a reset will do no harm - probably do no good but VM seem to like it to happen
after that ring it in and try and get CS to book a tech - they will likely see nothing wrong and want to do nothing or [the better option] wait here for VM to look at things and [hopefully] book a tech
on 13-02-2022 08:16
Virgin you now have 6 days to sort this issue.
apparently my perfect BT Package awaits me and I’m preparing to switch in 6 days
I’ll be back tomorrow.
6 days
Thanks
Matt [MOD EDIT: REMOVED]
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 14-02-2022 09:27
Counting down the days. 5 days before I switch. Many thanks.
on 14-02-2022 11:07
Hi there @clarma2001,
welcome to our forums and thanks for your post.
Sorry to see you are having issues with your upload speeds, I have checked our systems and everything looks as it should here so a tech visit as suggested by @-tony- may be needed.
I am going to send you a pm so I can help further.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 17-02-2022 19:08
All solved. Physical issue with router which was swapped out today.
im seeing the dizzy heights of 35 MB upload again!
I’ll let BT know.
thanks Nathan