Working from home and download speed drops from 200M to under 1M
For the pass 2 weeks, our internet speed drops from 208Mbs down to 2-5Mbs every hour on ethernet or wireless. Usually a quick reboot would fix it but because everyone at the flat is working from home and need to be online during work or on video conference calls, we cant reboot the router to to fix it.
It happens at less 2 to 3 times during the weekdays and can last through out the night. Weekends there is not problem all day.
Usually we just have put up with it since virgin media test show there is no problem with our broadband, even if the internet download speed is at 1Mbs but it doesnt interupt the video conference calls. But today unbearable, intermittent disconnection every 20mins for few mins on an important time and call to VM tech support dont see anything wrong after turning off the modem mode.
Right now I have turn of modem mode on the Superhub 2 and planning to use test it out for a few days to narrow down the problem. At the same time if someone here from VM can check the power level and connection is ok, that would be great.
Modem InitialisationStage Status
Time Of Day
Internet ConnectionIP Address Status
WAN IP Address
Lease Time Remaining
6 days 23h:39m:09s
Wed 10 Mar 23:52
Current Network Time
Thu 04 Mar 00:13 GMT
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Thanks for taking the time to post on our forums with your issue.
I have been able to locate your account and ran a few checks on our system and it is showing that a new hub would be needed to resolve the issues that you're having.
I have arranged for this to be sent out to you, If you need information about your delivery, it can be found on your online account and clicking My Account and Track Your Order, you will also receive your tracking information via text message or email from our delivery partner.
Re: Working from home and download speed drops from 200M to under 1M
I'm sorry to hear you're still experiencing a few issues with your connection after having the hub replaced. It is most strange, as from our end I cannot see that there have been any logged time outs since the reboot.
Would you please consider setting up a Broadband Quality Monitor and to post the graph here after you've got around 24 hours of data? This will help us see how your broadband performs in terms of packet loss and latency.