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GerardDuffy13
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Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

Having a nightmare getting help. I am working from home, My job involves using multiple webcams but the internet constantly drops. I am plugged in by ethernet right next to my pc but the speed ranges from 0mb to 30mb, occasionally rising to 200-300 mb before disconnecting. As for Wi-Fi(I am the only one using it at the minute) The range is the same, dropping off all the time. Live chat is useless and no one is answering calls. Help ASAP as my job may be at stake due to this.

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-tony-
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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Tony
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GerardDuffy13
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

I am a new customer. I do not have hub3. I joined on Saturday.

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-tony-
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

if you have a hub4 then the principal is the same other than you need to log in to see the figures

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GerardDuffy13
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

The internet cut off completely as I was reading your message.  This was the last speed when I checked but that is shooting up and down as I am looking at it.

GerardDuffy13_0-1612984146065.png

 

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-tony-
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

not interested in the speedtest i trust your figures - the upstream - downstream levels ant log are what are needed

log into hub4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - then log into hub - and post the downstream and upstream figures and network log

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Tony
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GerardDuffy13
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000008.69999740.366287QAM2561
21470000008.59999840.366287QAM2562
31550000008.59999840.366287QAM2563
41630000008.50000040.946209QAM2564
51710000008.09999840.366287QAM2565
61790000008.00000040.366287QAM2566
71870000007.80000340.946209QAM2567
81950000007.80000340.946209QAM2568
92030000007.50000040.366287QAM2569
102110000007.59999840.946209QAM25610
112190000007.40000240.366287QAM25611
122270000007.19999740.946209QAM25612
132350000007.30000340.366287QAM25613
142430000007.19999740.366287QAM25614
152510000007.00000040.946209QAM25615
162590000006.80000340.946209QAM25616
172670000006.90000240.946209QAM25617
182750000007.09999840.366287QAM25618
192830000007.00000040.366287QAM25619
202910000006.80000340.366287QAM25620
212990000006.40000240.366287QAM25621
223070000006.09999840.946209QAM25622
233150000005.40000240.366287QAM25623
243230000005.40000240.946209QAM25624
253310000004.80000340.946209QAM25625
263710000005.50000040.946209QAM25626
273790000004.90000240.946209QAM25627
283870000005.50000040.946209QAM25628
293950000004.80000340.366287QAM25629
304030000005.09999840.366287QAM25630
314110000004.50000040.946209QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
4Locked40.94620900
5Locked40.36628700
6Locked40.36628700
7Locked40.94620900
8Locked40.94620900
9Locked40.36628700
10Locked40.94620900
11Locked40.36628700
12Locked40.94620900
13Locked40.36628700
14Locked40.36628700
15Locked40.94620900
16Locked40.94620900
17Locked40.94620970
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.94620900
25Locked40.94620900
26Locked40.94620900
27Locked40.94620900
28Locked40.94620900
29Locked40.36628700
30Locked40.36628700
31Locked40.94620900



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159804K1560QAM1024424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked445.246770390
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GerardDuffy13
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000039.2705995120 KSym/sec64QAM3
23260000038.2705995120 KSym/sec64QAM5
33940000038.7705995120 KSym/sec64QAM4
45370000039.7705995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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-tony-
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Message 9 of 12
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

theres nothing wrong there that i can see - post the network log and set up a bqm - takes a few hours to show any meaningful results but post a link once its set up

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GerardDuffy13
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Re: Working from home. Intermittent Internet and Slow Speeds. 1gb Hub 4

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