Virgin Media Community

[SK1994]

Crazy results here...

300meg download, 27 up when wired

wireless - 25 down 11 up?

Literally right next to the PC/Console... 

 

 any idea why?

[SK1994]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	-5.2	36	256 qam	31
2	195000000	-2.5	38	256 qam	8
3	203000000	-2.7	38	256 qam	9
4	211000000	-3	38	256 qam	10
5	219000000	-3.2	38	256 qam	11
6	227000000	-3.4	38	256 qam	12
7	235000000	-3.5	38	256 qam	13
8	243000000	-3.9	38	256 qam	14
9	251000000	-4	38	256 qam	15
10	259000000	-4.5	38	256 qam	16
11	267000000	-4.7	38	256 qam	17
12	275000000	-4.5	38	256 qam	18
13	283000000	-4.5	38	256 qam	19
14	291000000	-4.7	37	256 qam	20
15	299000000	-4.5	37	256 qam	21
16	307000000	-4	37	256 qam	22
17	315000000	-3.7	37	256 qam	23
18	323000000	-3.7	37	256 qam	24
19	363000000	-3.7	38	256 qam	25
20	371000000	-4	37	256 qam	26
21	379000000	-4.2	37	256 qam	27
22	387000000	-4.4	37	256 qam	28
23	395000000	-4.7	36	256 qam	29
24	403000000	-4.9	36	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	1	0
2	Locked	38.6	37	0
3	Locked	38.6	8	0
4	Locked	38.6	8	0
5	Locked	38.6	9	0
6	Locked	38.9	8	0
7	Locked	38.6	11	0
8	Locked	38.6	16	0
9	Locked	38.9	57	0
10	Locked	38.6	15	0
11	Locked	38.6	14	0
12	Locked	38.9	9	0
13	Locked	38.6	8	0
14	Locked	37.3	17	0
15	Locked	37.6	25	0
16	Locked	37.6	26	0
17	Locked	37.6	30	0
18	Locked	37.6	8	0
19	Locked	38.6	0	0
20	Locked	37.6	5	0
21	Locked	37.6	7	0
22	Locked	37.6	20	0
23	Locked	36.3	6	0
24	Locked	36.6	18	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199996	5.025	5120	64 qam	3
2	39400036	5.025	5120	64 qam	4
3	53699988	5.025	5120	64 qam	2
4	60300039	5.025	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[MikeRobbo]

At the best of times wifi is a fickle beast that can be affected by numerous things such as distance from the Hub,  building construction, other electronic devices, neighbouring WiFi, basically allsorts.

VM supply to the Hub, after the Hub it is up to you.

.............................................................................................

You may be as well refining your wifi management, it might not fix your problem but will certainly help keeping track of your wifi frequencies.

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name > Add 5 to the 5 GHz Channel name > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub.

You will need to reconnect all you WiFi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

[SK1994]

Refresh data
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
411000000
Locked
Ranged Upstream Channel (Hz)
46199996
Locked
Provisioning State
Online

[SK1994]

anyone tell me if these levels are OK please?

I upgraded from SH2 to 3 🙂

still getting packet loss, download speed looking good and so is upload but still freezing when watching streams on Computer and unable to live stream on twitch.tv when wired.
badly need this fixing as I'm a semi pro gamer and rely on this for income.

I was told engineer was going to come out and upgrade from SH2 to SH3 but then day easrlier found out that its coming via YODEL and no engineer therefore could not do my downstream power levels... 

[MikeRobbo]

Set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.

[jbrennand]

Your upstream power levels are all at the top of the maximum level in the recommended range and could be causing your issues.
Someone else should comment on this soon but I reckon you will need a tech visit to rectify them

[SK1994]

thanks john.

Any gurus here?

[apcyberax]

as you are getting the correct speeds wired your connection is performing. It look s like a local wireless problem. Are you using a 802.11ac device

[jpeg1]

This does sound very like a device limitation. Check that you are using 5GHz with an 802.11ac rated device, otherwise you will not get the full bandwidth.

Your downlink power levels are pushing at the lower limits but are clearly sufficient to give a satisfactory connection.