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fishe1
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Wired speeds slow and drop outs

I have wired connection but always find speeds slow in early evening.

moved to M350 with only slight improvement. Past couple of weeks signal lost a few times but on checking I found download speeds were only around 150. Few more checks it got up to 218.

150 is below minimum Guaranteed and 218 is not really worth the M350.

Wifi through Mesh so only problems when Hub3 plays up.

Any suggestions (apart from dump M350!)

Thanks

 

 

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fishe1
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Re: Wired speeds slow and drop outs

em Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000-0.438256 qam9
2210750000-0.738256 qam10
3218750000-138256 qam11
4226750000-1.238256 qam12
5234750000-1.438256 qam13
6242750000-238256 qam14
7250750000-238256 qam15
8258750000-1.938256 qam16
9266750000-1.738256 qam17
10274750000-238256 qam18
11282750000-238256 qam19
12290750000-1.738256 qam20
13298750000-1.438256 qam21
14306750000-1.238256 qam22
15314750000-1.238256 qam23
16322750000-1.238256 qam24
17330750000-0.938256 qam25
18370750000-238256 qam26
19378750000-1.738256 qam27
20386750000-1.738256 qam28
21394750000-1.938256 qam29
22402750000-1.738256 qam30
23410750000-1.538256 qam31
24418750000-1.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.622617
2Locked38.917332
3Locked38.919227
4Locked38.69916
5Locked38.612813
6Locked38.612833
7Locked38.610726
8Locked38.68515
9Locked38.94927
10Locked38.95425
11Locked38.96814
12Locked38.95326
13Locked38.65014
14Locked38.9537
15Locked38.94311
16Locked38.9648
17Locked38.9395
18Locked38.9315
19Locked38.6370
20Locked38.9280
21Locked38.9330
22Locked38.9250
23Locked38.9230
24Locked40.3310

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000047.3512064 qam6
24620000047.5512064 qam5
32580000047512032 qam8
43260000047.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
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Re: Wired speeds slow and drop outs

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000047.3512064 qam6
24620000047.5512064 qam5
32580000047512032 qam8
43260000047.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
11/06/2021 17:16:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 13:40:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 13:40:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 15:59:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 07:41:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:22:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:22:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 12:29:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 10:07:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 15:31:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 08:01:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 05:09:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 15:07:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 20:01:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 18:49:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 11:15:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 08:01:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 00:19:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 14:24:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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fishe1
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Re: Wired speeds slow and drop outs

fishe1_0-1623434615088.png

 

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Corey_C
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Re: Wired speeds slow and drop outs

Thanks for your post and welcome to the Community Forums, Fishe1,

 

Sorry to hear that you have been having connection issues. How has things been since your post?

I have run a remote diagnostic and have not been able to identify any issues with your connection.

We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband

Let us know if you need any further help.

 

Cheers,

Corey C

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fishe1
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Re: Wired speeds slow and drop outs

Thank you for taking a look.

Last 2 days I have noticed a difference and the speedtest backs that up - better even than expected.

Hopefully this speed will stay but i'll keep an eye and see how w get un.

Thanks

fishe1_0-1623689166359.png

 

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Corey_C
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Re: Wired speeds slow and drop outs

Thanks for your reply and update, Fishe1. Glad to hear speeds are back up.

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