Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Have you done a 60 second reset ?
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Also after a reset split the SSID and manually set the wifi bands for your wifi kit.
• Access your Hub by navigating to 192.168.0.1 • Login with the default login info (on base of Hub) unless you've already updated it. • Go to Advanced Settings > Wireless > Security • Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end. • Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes • Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
As for the TV, I would recommend an ethernet cable for connection. It will not get any interference unlike wifi signals.
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ironically when I rang CS they advised I should use the same SSID for both bands (they were split originally) so I changed it back to one band.
I’ll give the reset and remove spaces from the SSID and see what happens, I’ve got TP link APs wired for the rest of the house so worse case I’ll just put another one above the hub 4 and turn off the WI-FI from it completely.
what’s annoying is that the only variable that’s changed since the upgrade is the hub - so it’s clearly the thing causing the issue!
Thanks for your post and apologies to hear that you are having an issue with your new Hub 4.
I can see since posting, you have been in touch with the teams and they have agreed a resolution with you. As per what was discussed, let us know how things go and if you have any further issues, pop back and we can arrange the engineer booking here for you.