i was always under the impression that wired connections direct to the Hub 3 were the most reliable and most consistent for speed. I’ve recently upgraded to M500 and had to have an engineer attend as speeds were only half (260MB on average). He changed the WiFi settings on the hub and I was able to get a speedtest.net result of 498MB over WiFi stood about 6 ft from the hub. This speed drops dramatically as I moved away from the hub. He also did a direct connection to the hub from my pc with a cat 6 cable and could only achieve 260MB max. This was in router mode and in modem mode it was only 225MB. He couldn’t give an explanation as to why, however due the WiFi test giving 500MB he left saying there was nothing wrong with the service. surely I should achieve the same speeds via Ethernet or am I missing something? Incidentally, on the day of upgrade, the same pc connected to the hub via an unmanaged switch achieved 525MB! Any advice is appreciated!
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
try a speed test in modem mode and if thats still low do the same again in safe mode with networking if its a windows pc
Thanks for your reply. I’ve always known wired is better, however the engineer has shown that (in my case), WiFi is better. Don’t understand it really.
The switch is a Netgear JGS516 16 port if you want to get one...lol. The 525MB was only on day of upgrade. 5 days later it dropped to the 260MB via the switch and same setup. What is strange is that when I was on M350 my speedtest results were always consistent at 360MB too, sometimes as high as 376MB! I just don’t get why I’m not achieving the same speed over cable as WiFi since upgrading? I’ve even done the tests in safe mode with the same results.
Take the switch out of the picture and test the speed when connected directly into the Hub - with it in modem mode. Test at speedtest.net (not the App) on two browsers and while connected to your nearest VM server.
If they are still low (I know you said you have tried this but not sure whether it was like the above) - do it again with the device booted into safe + networking mode to see if there is anything running on it that is slowing it down - lots of things do (I have a list from here of >20 that were found to do that ).
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.