It is running at 26Mbps whereas your min service requirement for a 100Mbps service is 50Mbps.
Since you no longer have a phone number to ring to report the fault and whilst your website gives a link to book an engineer when you follow the link it takes you to a page giving hints as how to improve Wi-Fi and equally when you follow the link for help with a wired connection it just takes you to the same Wi-Fi page.
So how do I get this sorted?
If this conversation gets me nowhere it may be best for me to can cancel the service altogether...
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone
I phoned and made one small mistake, I should have said that this is my second report as it seems that expect you to complain more than once before they will take any action... I will phone them again next week.