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Will this damage to CATV cable affect broadband quality?

Our broadband quality has reduced recently but there are no problems in my area. Today I saw this damage to our cable (exposed copper wires). Could this be a contributing factor?

IMG_1783 (2).jpeg

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Re: Will this damage to CATV cable affect broadband quality?

I included a photo in my post but it has not shown up. Here it is againIMG_1783 (2).jpeg

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Re: Will this damage to CATV cable affect broadband quality?

Yes, since all manners could be caused by this, could wait a day or so for the forum staff to pick this up, or could call faults via 150 / 0345 454 1111 advising them of damaged external cabling, since the cable should be inside ducting to protect it from damage.

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Re: Will this damage to CATV cable affect broadband quality?

Hi Se21,

 

Thanks for posting. I am sorry for the service issues. There is a change outage planned for today so this is the reason for this outage. C01084884 is the fault number and the fix time is today at 3PM. Relating the cabling, I'll arrange for an engineer to visit to fix via PM.

 

Kind regards,

John_GS
Forum Team

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Re: Will this damage to CATV cable affect broadband quality?

The copper wire is for your phone and has nothing to do with broadband or TV.

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