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Wifi very slow

I have spent hours contacting virgin they tested wifi online and confirmed it was slow and sent engineer he arrived it was slow, changed settings it sent fast, I told him every time I reboot it goes fast for a short time, he left, ten minutes later it went slow I phoned him, he got me to do a hard reset after that fast again for ten minutes now slow, been like this for a week I am getting frustrated and want it fixed tv is operating fine with Netflix etc, so to me its a faulty modem 

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Alessandro Volta
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Re: Wifi very slow

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Wifi very slow

I have nothing to plug into router accept my TV which is running fine with YouTube and Netflix etc I notice other people posting with same problems the engineer was saying things like it might be cache on tablet etc, is was not all three devices I have are running slow and speed tests confirm this 

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Alessandro Volta
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Re: Wifi very slow

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.

Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

Just a few things that can affect Wi-Fi in the average home …

Mirrors, furniture, fish tanks, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Wifi very slow

Wifi has been great for past three years no issues anywhere in house now sitting next to router it can not open a window in ebay without being timed out, it's got to be a new fault with router nothing else in house or devices has changed 

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Alessandro Volta
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Re: Wifi very slow

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Wifi very slow

Thank you for advice it is a bit to complicated for me not helped by the WiFi dropping out i am sure broadband is fine or tv with YouTube etc would not work all cables are tight I will have to get engineer out 

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Alessandro Volta
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Re: Wifi very slow

Wi-Fi isn't covered by warranty.

You say you can't test the WAN using an ethernet connected device so we need to use other methods to trey and determine what is happening with your connection.

You don't need internet access through your Hub to set up the BQM, you can set it up with your phone and then change the IP Address later.

You don't need internet access to get the Hub data.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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