Could anyone from Virgin tell me why my wifi speed is so abysmal at certain times of the day since lockdown started (e.g. 2-3 Mbps download, 0.8-2Mbps upload)? I've been taking speedtest.net readings next to the router at various times of the day as shown by the CSV file which is accessible through the link below. I've removed my IP internal and external addresses for security reasons.
https://drive.google.com/open?id=1YkaEHtCnD3HbK42NBsf6fIrATvcjIzI_
Are you guys throttling the network, particularly around 11am-2pm and 4-8pm? I've restarted the router a number of times but that makes no difference. The bandwidth is so low during the above times that I can't attend Zoom meetings or GotoMeeting webinars.
Your response will be welcome as I'm considering seeking a rebate on my monthly payments when the lockdown is lifted and the wifi speed returns to normal