Virgin Media Community

[Abbie254]

I have had nothing but problems with my WiFi it’s so slow and drops out completely in my kitchen when I try to run my laptop off of it - constantly having to use my phone as a hot spot. 

ive been through the motions 100 times with virgin and it’s never fixed, thinking maybe I need a booster as my router is in the lounge and I’m often in the kitchen. 

Ive looked at my account and it looks like they’re two routers?! But I only have one... so confused I’m not very technical... can anyone help? Would a booster help? 

thanks 

 

[RedGooner]

Have you tried a Wired connection, just to see.

There is an app you can get for your phone called WIFI ANALYZER, you can use this to check your signal around your house.

[HowardML]

@RedGooner advice is probably right. If you have the kind of home or layout which impedes the transmission of low power radio waves, which is what wifi, actually is then you will see coldspots and blackspots all around your house. VM do guarantee wifi speeds for that very reason. They only get concerned if the speed to your Hub is out of kilter. You don't have two routers. VM's hubs broadcast and receive on two frequencies and are set up to, in theory, to offer the best connection possible on one or other of the frequencies, provided your devices will receive and transmit on both frequencies 2.4 and 5 GHz.  Older devices will only use the 2.4 GHz frequency which while it has good range has a lower speed. 5 GHz is faster but only over short distances.

So where do you go from here. Well its down to you to resolve, not VM,  if the issue is that your home is not wifi friendly.  VM do now offer a new service using intelligent wifi pods which are simple plug and play devices and help to spread the wifi signal around your house and can cure blackspots. They cost £5 a month for between 1 and 3 pods.  Other solutions are available. Others will come here and explain more, but you need a basic understanding of where you stand. 

[RedGooner]

You have 1 SH, (the black box), it has to 2 WIFI feq (2.4GHz and 5GHz). The SSID is the same unless you change it.

I myself when i set my mums up, changed the SSID to VMxxxx for the 2.4GHz range, and VMxxxx_5G for the 5GHz range.

Bost moden devices use 5GHz, its faster.

[MikeRobbo]

May I suggest that you download and install a Wi-Fi analyser to show if there are any foreign Wi-Fi broadcasts interfering with your own Wi-Fi signals and where there are poor signal strengths..

From there you can look at refining your own Wi-Fi broadcasts.

I use this one ...

WiFi Analyzer Premium - Apps on Google Play