Wifi not at the advertised speed

[Kidney1]

So I’ve just received my new 1gb router and although the speeds are consistent, they are staying around 500mb. I did receive a text saying “We're sorry. Due to technical difficulties, we haven't been able to activate the new kit. Please give us a call on 08009539500 to get it sorted.” but it still works. It also isn’t showing up in the my virgin media app so I cannot check the status of it.

[carl_pearce]

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@Kidney1 wrote:

So I’ve just received my new 1gb router and although the speeds are consistent, they are staying around 500mb. I did receive a text saying “We're sorry. Due to technical difficulties, we haven't been able to activate the new kit. Please give us a call on 08009539500 to get it sorted.” but it still works. It also isn’t showing up in the my virgin media app so I cannot check the status of it.

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What does this site show?

https://samknows.com/realspeed/

You are not paying for 'WiFi', you are paying for the subscription to the VM HUB over the VM network. They only guarantee 20Mbps under 'WiFi max':

https://www.virginmedia.com/wifi-max

Your devices may not be capable of more than 500Mbps depending on their wireless card spec.

[legacy1]

Just another person thinking its so easy I get 1Gb over WiFi! one wonders why hubs have ethernet ports!   

[Kidney1]

I don’t think it’s so easy but my last one would stay at the full speed advertised. And if I’m paying for 1gb I want to be getting more than 200mb on my pc. Since I posted this it has dropped down to 200mb

[Kidney1]

The 5g connection on my phone is staying at 500mb so why does my mesh not do the same? It’s connected to the same thing and mesh wifi just extends it

[legacy1]

Stable Wifi speed at a given range is not as good by stable wire connection.

[Kidney1]

I was sat right next to the mesh extender that is plugged into the router. If I connect to the actual router on the 5g, it’s consistently at 500mb but if I connect to the mesh extender then it drops to 200mb at most. I know I’m not going to get 1gb on wifi but I should be getting more than I am surely.

[jbrennand]

See this old post of mine and report back...
___________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.

So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[legacy1]

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@Kidney1 wrote:

I was sat right next to the mesh extender that is plugged into the router. If I connect to the actual router on the 5g, it’s consistently at 500mb but if I connect to the mesh extender then it drops to 200mb at most. I know I’m not going to get 1gb on wifi but I should be getting more than I am surely.

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so what mesh you have?

[Kidney1]

I’ve got the tp link m4. They worked perfectly with the last internet which was 100mb but since getting this one it has still been faster than the old one but not what it should be. The my virgin media app also says that it’s not set up so I think I might have to give Virgin a call to see why.