Hi, we just got new neighbours next to us and it seems that their virgin media wifi connection is interfering with our connection in the rooms closest to it. I mean this in the sense that the speeds we are receiving in the rooms is around 2mbps wheras everywhere else it is >150mbps. I have tested the signal strength in all rooms and it is perfect everywhere, as our flat is not very big. Not really sure what to do as there is currently no phone line i seem to be able to call because of covid!
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
You could log into the Hub Settings and select a different Broadcast Channel from the neighbours to see if that helps.
Well they haven't because they don't guarantee Wi-Fi.
They only guarantee a Broadband connection to the Hub (WAN) after that it is up to you.
Think of Virgin Media as similar to your water contract.
A leak on the water company side of the meter is their problem, a leak on your side of the meter is your problem, bad Wi-Fi away from the Hub is just the same as poor flow to a kitchen tap - your responsibility not anyone else’s.
You have got to accept that Wi-Fi isn't infallible, it is a very poor relation to an ethernet connection and no where near as secure or open to interference.
Just a few things that can affect Wi-Fi in the average home …
Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.
The only ways to 'defeat' those effects are more powerful Wi-Fi broadcasts that can overcome the interference and blockages or ethernet cable connections.