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Wifi drop outs after a few minutes from reboot

Wifi drops out after just minutes of reboot had engineer out reboot it and it works while he is here when he leaves, drop out or very slow, phoned him but he did not respond can I buy my own new router or will virgin replace this as it has been over a week of this 
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Alessandro Volta
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Re: Wifi drop outs after a few minutes from reboot

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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years perfectly Re: Wifi drop outs after a few minutes from reboot

Cheers went through this thank you i a not technical on this area but it worked for years perfectly and now with no changes in house or equipment this is happening 

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Alessandro Volta
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Re: years perfectly Re: Wifi drop outs after a few minutes from reboot

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

+++++++++++++++++++++++++++++++++++++++++++++++++++

If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.

Just a few things that can affect Wi-Fi in the average home …

Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.

+++++++++++++++++++++++++++++++++++++++++++++++++++

Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: Wifi drop outs after a few minutes from reboot


@MikeRobbo wrote:

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: years perfectly Re: Wifi drop outs after a few minutes from reboot

Hey there Insightman,

 

Sorry to hear about your WiFi dropping out. I've had a look at your details using the information we have on here and can see some WiFi issues for some devices but not all. Your other network details look fine and nothing pops out to be a cause for concern.

 

Can I ask if you can try and split your WiFi networks for me to 2.4ghz and 5.0ghz to see if it helps? Please see message 4 in this link  on how to do this.

 

Thanks,

 

Lisa

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