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Wifi Speed Issues

Hi, hope someone can help.

Not had any issues with wifi speed for ages but in the last day my speed has dropped from 250mb to 10mb

Tried reset etc but doesn't resolve. Nothing has changed in the home for this to happen and frustrating when the virgin hub scan etc says everything is "great"

Can someone help me to check.

Thanks in advance. 

 

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Alessandro Volta
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Re: Wifi Speed Issues

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Wifi Speed Issues

Hi 

Getting around 91MB using either with nothing else connected. 

 

 

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Alessandro Volta
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Re: Wifi Speed Issues

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Wifi Speed Issues

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Re: Wifi Speed Issues

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.438256 qam25
2235000000-1.538256 qam13
3243000000-238256 qam14
4251000000-238256 qam15
5259000000-1.538256 qam16
6267000000-138256 qam17
7275000000-138256 qam18
8283000000-0.738256 qam19
9291000000-0.738256 qam
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Re: Wifi Speed Issues

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15369998847.5512064 qam2
23939998346512064 qam4
34620000047.5512064 qam3
46029997647.5512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Wifi Speed Issues

Time Priority Description

21/10/2020 21:21:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 16:46:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 16:46:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 16:46:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 16:43:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Wifi Speed Issues

My BQM 

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Re: Wifi Speed Issues


@Firstdmc wrote:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.438256 qam25
2235000000-1.538256 qam13
3243000000-238256 qam14
4251000000-238256 qam15
5259000000-1.538256 qam16
6267000000-138256 qam17
7275000000-138256 qam18
8283000000-0.738256 qam19
9291000000-0.738256 qam

Which Hub do you have ?

That doesn't look like the proper number of lines and the second table is missing.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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