Virgin Media Community

[Louay]

Hi, 

could anybody please advise on how to contact Virgin Media to order the free signal Booster Pods; I tried via the phone, the app, and the website there is no easy way to contact anybody. always have digital help which is useless.

Please help.

Thanks

[MOD EDIT: Subject title changed for clarity]

[newapollo · Accepted solution]

Hi @Louay 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

A member of the Forum Team may pick this up for you in a day or two.

[Louay]

Thanks so much, i will call them tomorrow, iam on Volt bundle, so it should be free. Thanks again

[Kath_F]

Hi Louay,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

It's great to hear you're looking at having WiFi Pods. Our new WiFi Max service allows you to have up to 3 pods.  Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

To get the ball rolling on your first pod, we will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,