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WiFi speed

My wifi speed is slow and I’m having trouble streaming anything my sons Xbox is always lagging behind his friends. I have checked my router status and there are slot of network logs what day critical/warning/notice and error. Also my cable modem status says acquired downstream channel locked and ranged upstream channel locked. When I run a network diagnostics my telephone service and WiFi connection both have an exclamation mark by them. 

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Alessandro Volta
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Re: WiFi speed

Your wifi will be better by getting your own wireless router with 1Gb ports and use your hub in modem mode.

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Very Insightful Person
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Re: WiFi speed

Don't buy a new router, as the cause of your problem isn't yet clear.  If you can post here the contents of the status data in the tabs titled Downstream, Upstream, Network log.  

The tabs extend down beyond the initially visible, so select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

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Re: WiFi speed

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500004.338256 qam1
2146750000440256 qam2
31547500003.738256 qam3
41627500003.738256 qam4
51707500003.740256 qam5
61787500003.740256 qam6
71867500003.740256 qam7
81947500003.540256 qam8
92027500003.540256 qam9
102107500003.440256 qam10
112187500003.540256 qam11
122267500003.540256 qam12
132347500003.440256 qam13
142427500003.240256 qam14
15250750000340256 qam15
16258750000340256 qam16
17266750000340256 qam17
182747500002.940256 qam18
19282750000340256 qam19
20290750000340256 qam20
212987500003.238256 qam21
22306750000340256 qam22
23314750000340256 qam23
243227500002.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.96686227
2Locked40.36512558
3Locked38.95262859
4Locked38.95482756
5Locked40.94892715
6Locked40.34422728
7Locked40.34042806
8Locked40.93483087
9Locked40.34063146
10Locked40.35704121
11Locked40.34554770
12Locked40.35913607
13Locked40.36134358
14Locked40.34563219
15Locked40.34703225
16Locked40.35423598
17Locked40.35583276
18Locked40.34796360
19Locked40.35444897
20Locked40.35903145
21Locked38.96343226
22Locked40.36326806
23Locked40.36244164
24Locked40.36203908
16030003446512064 qam1
24620000045.8512064 qam3
35370000046512064 qam2
43940000045512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0080
2ATDMA0020
3ATDMA0020
4ATDMA0000

TimePriorityDescription10/11/2020 14:15:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/11/2020 22:05:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/11/2020 18:25:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/11/2020 16:47:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/11/2020 16:46:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/11/2020 16:44:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/11/2020 22:38:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/11/2020 18:06:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/11/2020 14:43:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 11:17:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 11:17:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 11:17:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 11:16:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 11:16:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:40:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:32:51criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:30:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:30:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:30:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/11/2020 09:30:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Superfast
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Re: WiFi speed

Stats don't look bad on the power side, however you have a large number of errors, including some T3 timeouts.

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Re: WiFi speed

And when was the hub last rebooted - error counters are reset when rebooted, so it tells us how quickly they are rising.  If not sure, do a reboot of the hub as soon as convenient, make a note of the time, and then repost the status data 12 or 24 hours later.

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Re: WiFi speed

0610E559-2C53-4E71-91FF-71ACCE7DA227.jpeg

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Alessandro Volta
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Re: WiFi speed


@Nweath wrote:

0610E559-2C53-4E71-91FF-71ACCE7DA227.jpeg


The images are illegible.

Can you post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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