Hi Cfairminer,
Thanks for chatting with me in our PM, I am sorry that I couldn't order a WIFI pod for you just yet, we would need to run through some checks first to see whether you meet the criteria.
From looking at your services on my side I found the following -
I’ve detected high levels of wireless interference within your home which is affecting wireless performance.
Wireless interference can be caused by the signals coming from other routers or any electrical devices in close proximity. This interference can affect the speed & stability of the wireless signal.
Below is a few bullet points that can help mitigate the affects of wireless interference -
- There are potential changes to the home environment which can improve wireless performance
- Using the wireless default settings & not splitting SSIDs (Einstein will automatically check for this)
- Making sure the correct wireless channel/band is in use
- Using a cabled connection where possible
The Hub's location could be causing the interference problem – check that it is:
- Out in the open
- Next to the TV not behind it
- Away from large bodies of water (e.g. fish tanks)
- Away from baby monitors and cordless phones
- Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi. Wherever possible it is always advised to plug in your devices with an ethernet cable such as these -
- Desktop PCs, laptops and games consoles would benefit from an ethernet cable connection where possible.
- For devices that are used some distance away from the Hub, powerline adaptors may help resolve the wireless issues to these devices.
Please try to utilise all of this advice in order to resolve your connection problem and do regular speed tests to monitor your connection.
Thanks,
Megan_L
