WiFi pod - speed issue

[cyberleish]

same issue for me, on volt so should have wifi guarantee, but no option in app to order pods. wifi in bedroom 4mbps, bedroom is 2mbps, bathroom is 6mbps (so basically the whole upper floor of the house)

[MOD EDIT: Post split to create own thread]

[Ashleigh_C]

Hi there @cyberleish 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I'm so sorry to hear that you have also faced issues ordering a Pod. Can I ask if you have followed these steps on the Connect App:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option
 

[cyberleish]

When I tap "order a wifi booster" it takes me to a page asking me to change my entire package.

[John_GS]

Hi @cyberleish 

Thanks for coming back to the thread.

I'll send you a PM now to assist further.

Best wishes.