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eoin101
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WiFi not working unless I’m plugged into router

Can a Virgin Media employee please help me.

Having to use my phone as a hotspot unless my laptop is plugged into the router.

Thanks

Eoin

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gary_dexter
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Alessandro Volta
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Message 2 of 14
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Re: WiFi not working unless I’m plugged into router

Do a 60 second pinhole reset on the hub 


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jbrennand
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Message 3 of 14
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Re: WiFi not working unless I’m plugged into router

If you just want VM employee input - call their fault line - they are still picking up calls and responding there.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Paul_DN
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Message 4 of 14
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Re: WiFi not working unless I’m plugged into router

Hi eoin101,

 

Thank you for reaching out to us in our community, I am sorry you are having issues with WiFi connection on your laptop, I have had a look our end and cannot see any issues at all, if you are able to connect to the Wi-Fi with other devices it sounds like it could be the laptop itself, I advise trying to connect to the WiFi with a different device.

 

Regards

 

Paul.

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eoin101
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Re: WiFi not working unless I’m plugged into router

Hi Paul,

 

Thank you for the response.

It's an issue I'm having across all devices: laptop, ipad and phone. 

Thanks,

Eoin 

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Lee_R
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Re: WiFi not working unless I’m plugged into router

eoin101

Please can you confirm if the devices have previously worked via WiFi?

Regards

 

Lee

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eoin101
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Re: WiFi not working unless I’m plugged into router

They have.

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gary_dexter
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Message 8 of 14
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Re: WiFi not working unless I’m plugged into router

Are wired connections working OK and not dropping out?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Lee_R
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Message 9 of 14
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Re: WiFi not working unless I’m plugged into router

Thanks for the confirmation eoin101

Have you already tried the advice regarding the Pinhole reset?

Regards

 

Lee

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eoin101
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Message 10 of 14
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Re: WiFi not working unless I’m plugged into router

Wired connections are fine. Thank you Gary.
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