Virgin Media Community

[Norfy123]

Hi, 

Over the last 3-4 weeks I have been experiencing daily WiFi dropouts and sometimes slow speed issues during the day, even though these don't last long but it is enough to disrupt conference calling, timely searching/ordering and gaming (two teenage sons).

I am on the M350 fibre full house package and pay £88 per month, which as you can understand is definitely not value for money at the moment.

Grateful if you could look to resolve this issue and also re-assess payments for this period.

[gary_dexter]

Do wired speeds also drop?

[Norfy123]

I don't have wired speeds

[Flying_Squad]

This has been happening to me as well. Just attempted to call and there’s a recorded message stating that “Customers in the South East are experiencing issues with Broadband at the moment”. Would be nice if the website checks told us this.  

Let’s hope we don’t have another New Malden nightmare on our hands. Can’t video conference with 0.12mb download speeds! 

[Flying_Squad]

Further update: managed to speak to someone and they told me there is a “short term issue” that will be “resolved imminently”. Unfortunately unable to provide any more detail than that. 

[gary_dexter]

Wireless speeds are not guaranteed or covered.

Do you not have a wired device you can test your speed and connection with?

[Norfy123]

It's more the sudden dropout/slow connection for a few seconds that's my main issue, don't know why it's 'fine' for 90% of the time and then drops out/slows but I'll wire something up and check

[gary_dexter · Accepted solution]

Because WiFi isn’t a guaranteed form of connectivity and not covered under any speed guarantees.