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saydrix12
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WiFi connection keeps dropping

Hello so for the past 2-3 weeks I’ve had an issue where the internet is constantly dropping in an out sometimes every 5 minutes, sometimes it’s okay for an hour  other times its trying to reconnect for an hour I have no idea why it’s happening haven’t had it before if anyone can help I will be very thankful  any info or logs needed I can provide.

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gary_dexter
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Alessandro Volta
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Re: WiFi connection keeps dropping

Do wired connections also drop?

Wifi speeds and connectivity are not guaranteed 


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saydrix12
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Re: WiFi connection keeps dropping

Yeah wired connection drops as well seems like the router loses VM signal , also connection should Be guaranteed if you’re paying 🤣🤣

 

Also found this if anyone knows how to use it to help me with my Fault 

Time Priority Description

02/06/2020 08:51:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:51:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:50:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:47:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:36:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:36:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:33:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:33:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:32:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:32:47criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:32:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:32:27criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:25:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:25:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:21:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:21:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:14:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:14:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:11:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 08:07:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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gary_dexter
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Re: WiFi connection keeps dropping

No because you don’t pay for WiFi connectivity.

That aside, please post the downstream and upstream logs from the same place you got the network log from. 


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saydrix12
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Re: WiFi connection keeps dropping

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14510000005.138256 qam32
22350000007.940256 qam13
32430000007.538256 qam14
42510000007.340256 qam15
52590000007.640256 qam16
62670000007.338256 qam17
72750000007.538256 qam18
82830000007.538256 qam19
92910000007.538256 qam20
102990000007.338256 qam21
113070000007.540256 qam22
123150000007.538256 qam23
13323000000738256 qam24
143870000007.440256 qam25
153950000006.938256 qam26
16411000000738256 qam27
174190000006.838256 qam28
184270000006.840256 qam29
194350000006.538256 qam30
204430000006.540256 qam31
21459000000638256 qam33
224670000006.538256 qam34
234750000006.438256 qam35
244830000006.638256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.916214795
2Locked40.358284148
3Locked38.953035720
4Locked40.339336699
5Locked40.335033656
6Locked38.947725652
7Locked38.939273065
8Locked38.929683648
9Locked38.935524500
10Locked38.939135481
11Locked40.332014026
12Locked38.929933058
13Locked38.927925703
14Locked40.318781524
15Locked38.920833019
16Locked38.921101241
17Locked38.921971678
18Locked40.318621435
19Locked38.917412271
20Locked40.316811223
21Locked38.918392624
22Locked38.915621107
23Locked38.915532350
24Locked38.915791497
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saydrix12
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Re: WiFi connection keeps dropping

And this is the upstream 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1603000684.075512064 qam9
2393999543.9512064 qam12
3461999713.925512064 qam11
4537000244512064 qam10


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000



 

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saydrix12
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Re: WiFi connection keeps dropping

This is still happening Any moderator ? 

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Martin_N
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Re: WiFi connection keeps dropping

Hi saydrix12,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. I have taken a look into this for you and it does show that an engineer is required to resolve this. 

 

I will private message you so we can get this sorted for you. 

 

^Martin

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