The WiFi signal is dropping out multiple times a day. This is particularly frustrating as I’m working from home and relying on apps like Zoom. The WiFi grinds to a halt for a few minutes before getting back to normal.
It happened last night whilst I was watching Netflix and YouTube (multiple times in the space of a few hours). I ran some speed tests and was getting speeds as low as 1mbps, which is obviously not enough to stream videos.
I’ve restarted the router, moved it to a more open space in the room and scanned the house using the Virgin app.
I’m getting a bit fed up of not having a stable connection whilst paying £41 p/month, and it seems to be impossible to actually speak to anyone at Virgin, so am posting here for ideas as to what to do. Happy to do some additional troubleshooting, but the next step - if that doesn’t work, will be to change provider.
VM do not, and never have guaranteed Wi-Fi speed or coverage.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.
Just a few things that can affect Wi-Fi in the average home …
Blockage (visible) …
Mirrors, furniture, fish tanks, people, radiators, walls, flooring / ceilings.
Interference (invisible) …
Cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.
My VM Hub 3 Wi-Fi went into meltdown when the local authority / police CCTV camera on the lamppost adjacent to my house was used.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.