Hi Folks,
Hope you are all well! Your lovely Twitter people sent me over here to make a thread after speaking to the fault team over the phone (who weren't so great).
We're currently paying for ~200Mbps download but are increasingly finding that during the day we either drop to <10Mbps or experience a complete outage until rebooting the Hub which usually solves the problem.
We're seeing this across both 2.4GHz and 5GHz devices wirelessly, as well as on Ethernet via both homeplugs and direct into the hub.
Have been through the standard diagnostics offered by VM, including moving closer to the router, checking connections, factory reset etc yet we're still back in the same boat and are having to rely more on our mobile data than the WiFi we pay for 😞
Would welcome any suggestions on what to try next? We have a complaint number now following the call this morning but realise it may take a while to hear back. I've just setup a BQM via Think Broadband so am hoping for good results from that.
Thanks in advance!