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WiFi Max - how to opt in and get WiFi pods?

cwoodings
Joining in

on ‎23-08-2023 11:54

I have downloaded the VM Connect app and am getting really poor speeds in some of our rooms. I have tried to opt in to WiFi max as we have Volt as per the help article, but it keeps prompting me to change my package and signing up for a new contract. Even the app tells me it is still being updated and to order a pod by logging in to My Virgin Media. Please help! 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎23-08-2023 12:54

If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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cwoodings
Joining in

on ‎25-08-2023 10:41

I can see other people who have had a similar issue (who posted yesterday) have had theirs sorted - hoping someone from VM can get in contact today to help me?

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